Preliminary

• 1. These are the rules of Aspers (Stratford City) Casino.
• 1.1. The Proprietor of Aspers (Stratford City) Casino is operated by Aspers (Stratford City) Limited (the Proprietor or Aspers)

The Objects of the Casino are:-

• 2. To provide patrons with opportunities for lawful gaming and other social and recreational facilities including the provision of food and refreshments.

Constitution

• 3. The casino is owned by the Proprietor. All powers of the Proprietor in these rules may be exercised by the Directors of Aspers (Stratford City) Limited and by Management of the casino.
• 3.1. The Proprietor will provide the casino with the premises and all reasonable necessities for carrying on the business of the casino in accordance with its objects and these rules.
• 3.2. The Proprietor shall be the sole authority for interpreting the rules of the casino premises and settling any disputes relating to the affairs of the casino. The conduct of patrons and any questions arising as to the rights or powers or duties of the Proprietor in relation to the casino shall be solely determined by the Proprietor.

Officers and Management

• 4. Any one or more members of Management may review Aspers World membership applications and suspensions.
• 4.1. The Proprietor or Company Officers may from time to time repeal or amend these rules as they see fit for the wellbeing of the casino and its patrons. Any rules or regulations so decided shall be binding on the patrons.
• 4.2. Self-exclusion (SENSE and Casino Led Exclusion) may only be reviewed after 6 months has elapsed and by the General Manager, Deputy General Manager or CSM Gaming.

General Rules

• 5. The casino will open during the hours permitted for the time being by the Gambling Act or any amending or substitute legislation. Intoxicating liquor may only be supplied in the casino during the hours permitted by the premises licence and whilst the casino is open and prepared to receive patrons.
• 5.1. Patrons must be at least 18 years of age or over to enter the premises and ID Scan is in operation.
• 5.2. Any patron who appears to look under 25 will need to prove they are 18 or over by providing photographic identification.
• 5.3. The Proprietor reserves the right to shut off any portion of the casino premises at any time to exclude patrons there from.
• 5.4. The Proprietor will prevent access to the casino to anyone acting in a disorderly manner or anyone who in its judgement is intoxicated.
• 5.5. Patrons are prohibited from bringing alcohol onto the premises and may be refused entry if found in possession of alcoholic beverage.
• 5.6. Patrons whose personal attire is unacceptable to Management may be refused entry.
• 5.7. The Proprietor reserves the right to request any patron who is believed to be intoxicated to leave the premises.
• 5.8. In the interests of safety of all patrons and staff, patrons must be prepared to offer any hand luggage, bags, carriers or the like for inspection by the Proprietors staff appointed to that duty. The Proprietor and Management reserve the absolute right to refuse permission to carry any articles that appointed staff consider being inappropriate for passage into the casino.
• 5.9. All property whatsoever from time to time brought into the casino by any patron shall be at the sole risk of the person bringing such property onto the premises and neither the Proprietor nor any employee of the Proprietor shall be liable for any loss or damage to any such article, however occasioned.
• 5.10. No games of hazard or of chance shall be played on the casino premises other than those games agreed by the Proprietor in the course of its business.
• 5.11. No patron may participate in gaming on the casino premises on behalf of any person not present on the premises at the time, and no patron shall so participate or endeavor to participate unless he is present on the casino premises at the time.
• 5.12. The Proprietor shall fix total monies payable in respect of any game played at the casino for which table money is chargeable and the time or sessions during which such games may be played in accordance with the provisions of these rules.
• 5.13. No credit shall be given to enable any persons to take part in gaming or in respect of losses by any person in gaming, to which rule shall be no exception.
• 5.14. The details of customers shall be kept in files administered by ‘The Data Protection Officer Aspers Casino’. All enquiries should be addressed to The Data Protection Officer at the casino premises. Subject data shall be held for the purpose of legal compliance, the commercial use of the Casino and for the prevention and detection of crime. Such data shall include photographic images where appropriate. The casino premises have CCTV surveillance which incorporates video and audio recording. CCTV is used for the protection and security of Aspers staff, property and customers. Aspers shall comply with the Data Protection Act 2018 with respect to the retention of data, data processing and disclosure.
• 5.15. In addition, the Proprietor will use information for administration, customer services, marketing and carrying out appropriate security or financial checks. Marketing may contact members by mail, e-mail, phone or text messaging service about our services or promotions, which may be of interest to members unless the member has specifically indicated no correspondence in their original application. Personal Information, such as your name, email address, telephone number, etc. the Proprietor or by using our third-party subcontractors for the purpose of providing you with promotional materials, concerning the products, services, websites and applications which relate to: (i) other companies within the Group; (ii) Brand Owner; or (iii) Group's business partners and affiliates (collectively: “Marketing Affiliates”), which we believes may interest you.
• We may also share and disclose personal information with our Marketing Affiliates for the purpose of providing you different marketing offers, which we, or our Marketing Affiliates, believe are relevant for you. Our Marketing Affiliates may use this Personal Information for different marketing techniques, such as direct email, SMS and telephone marketing purposes.
• 5.16. For the comfort of all patrons, mobile phones must not be used whilst at the gaming tables or poker tables during a hand.
• 5.17. Cameras or any other recording device may not be used in the casino without the approval of the Management.
• 5.18. The Proprietor has absolute discretion to require any patron found in possession or suspected of being in possession of any electrical, mechanical or computerised article or device for use in component within the Casino premises to leave the premises and where appropriate to suspend, terminate membership or not allow access to the Casino.
• 5.19. The Proprietor is committed to ensuring the health and safety of its staff, patrons on the premises so far as is reasonable and practicable and the proprietor will comply with all relevant legislation and approved codes of practice. The staff and patrons have a responsibility to act in a responsible manner to ensure their own health and safety and that of others in the casino.
• 5.20. The Proprietor is committed to maintaining a safe environment in which patrons may enjoy the facilities provided. The manufacture, distribution, dispensation, possession or use of drugs or controlled substances is prohibited on the premises (this includes all land, property, building and parking areas) and offenders’ membership will be revoked. The Proprietor will also cooperate with the police in such matters.
• 5.21. The Proprietor will not tolerate disruptive behavior. Behavior will be deemed ‘disruptive’ if casino property is intentionally damaged, threatening, abusive, indecent or insulting words or behavior are used towards its patrons or the Casinos employees. The Proprietor has an absolute discretion to suspend or terminate the membership or refuse entry. The Proprietor will share information about any criminal act or disorder committed in the casino by patrons with other Proprietary Casinos and the Authorities.
• 5.22. The Proprietor has a strict policy against discrimination and will not knowingly permit others to discriminate against any patron or staff member on the grounds of sex, race, disability, age, sexual orientation or religious beliefs. The Proprietor will not tolerate any conduct which may potentially constitute harassment or discrimination against any patron or staff member.
• 5.23. The Proprietor may initiate and will fully support a criminal investigation following an act of violence against any of its patrons or its employees.
• 5.24. The Proprietor will remove and exclude from the premises any person suspected or found to have cheated or committed another criminal act. Under these circumstances any attempt to enter the premises will render the excluded person liable to civil action and in accordance with which the Proprietor will seek to recover its costs of such action. The Proprietor will also pursue criminal prosecution against those who commit offences on its premises.
• 5.25. The Proprietor reserves the right to withhold funds where there is knowledge or suspicion that those funds have been exclusively or partly obtained unlawfully, whilst full investigations are concluded. Funds will be retained in the event the investigation confirms unlawful activity has taken place.
• 5.26. Systematic or organised money lending between clients on the premises is strictly forbidden.
• 5.27. Smoking is only permitted in the designated area. Any person found to be smoking on the premises, not in the designated area, may be asked to leave.
• 5.28. A patron who self-excludes or is casino led excluded agrees that the Proprietor will not be liable for any matter whatsoever if they enter Aspers premises prior to the expiry of the exclusion period.
• 5.29. Full betting rules are available at the Guest Relations desk.

Protection of Customer Funds

• 6. Funds are not protected in the event of the insolvency of Aspers (Stratford City) Limited.

Complaints and Disputes

• 7. Any complaint or dispute should be raised immediately with a member of the Management team. Should you be dissatisfied with the outcome of a gaming dispute you should ask a member of the Management team for an alternative dispute resolution (ADR) leaflet which outlines the process of further complaints.

Experian Identification Check

• 8. An electronic identity check may be carried out at the customer’s request for Aspers World membership. Please note that this ID check does NOT leave a credit “footprint” on an applicant’s credit record. The ID check leaves an ID soft print that is only visible to the individual and not to any lenders and therefore does NOT affect an individual’s credit history or the ability to obtain credit. At no point during this search has The Proprietor accessed any credit or financial information on the applicant.

Anti-Money Laundering & Counter Terrorist Financing ("AML/CTF")

• 9 Patrons will be required to produce identification which is acceptable to Aspers when gaming or transacting at certain threshold levels to ensure compliance with AML/CTF legislation.
• 9.1 Aspers may, as part of its ID verification processes and general enhanced due diligence procedures, conduct checks on patrons with recognised fraud prevention and/or credit agencies to ensure compliance with AML/CTF legislation.
• 9.2 The Proprietor has a legal obligation to ensure that any funds played in our casinos are legitimate and may, as part of its regulatory requirements seek or request information relating to the source of patrons’ funds which may be used for gaming transactions or in connection with any other business relationship. Aspers also reserves the right not to proceed with any transaction and/or to freeze any monies in its possession until such time that (i) Aspers has obtained the required information to its sole satisfaction and (ii) Aspers has completed any other processes that may be required under its policies and/or procedures or AML/CTF legislation.
• 9.3 The Proprietor has a legal obligation to ensure that any funds played in our casinos are legitimate. In addition to identification and occupation we may request further information to evidence source of funds. The information will not be shared with other businesses and records will be maintained in accordance with the Data Protection Act 1998.
• 9.4 The Proprietor reserves the right to refuse cash in excess of £5000, unless we are satisfied with the provenance of your funds’.

Responsible Operator

• 10. The Proprietor recognises that a small proportion of its patrons may experience problems as a result of their gambling. The Proprietor is committed to a policy of promoting a responsible attitude to gambling and provides free literature within its’ casinos for the information and benefit of all. The Proprietor will ensure that its management and staff are aware of this issue so that they may offer assistance wherever possible. The Proprietor also offers a self-exclusion programme via Self Enrolment National Self Exclusion (SENSE) with a minimum exclusion period of 6 months.

Aspers World Terms and Conditions

• 11. Aspers World terms and conditions govern participation in the Aspers World program and the issue and use of the Aspers World Cards. Aspers World rules are displayed on the website and a copy is available on request.

Privacy Statement

• 12. We may disclose personal data if required to do so by law or in the good faith belief that such action is necessary to (a) allow us comply with any legal obligation or legal process served on us or our websites; (b) to assist with the prevention and/or detection of criminal activity; and (c) protect and defend the rights of us, or our websites or users of our websites.
  
  In order to uphold our duty in respect of responsible gambling and to comply with the Money Laundering Regulations 2017, we share personal information with our ‘online gaming’ partners.
  
  We also share personal data with other casino’s in respect of data sharing schemes relating to barred customers, and with our business partners and subcontractors to allow them to provide services to us.

Bingo - Rules of Play

All Rules form part of the General Casino Terms and Conditions, which were accepted by you when you joined as a Customer. To the extent there is any inconsistency between any of the General Casino Terms and Conditions or any of the Rules, then the General Casino Terms and Conditions shall prevail.

We reserve the right to amend our Rules. However, we will make reasonable efforts to ensure that any significant changes to them will be notified to you via a prominent notice posted in the reception area 7 days prior to their being imposed. It remains your responsibility to periodically check the Rules to ensure that you continue to agree with them. Once you play a game, you will be deemed to have accepted and be bound by these Rules.

GENERAL RULES OF PLAY

1 Before Play

• 1.1 Prior to the beginning of any Game, the Company will use its commercially reasonable endeavors to ensure that all gaming equipment is fully functional. Such obligations remain subject to the Liability provisions contained within our General Club Terms and Conditions.
• 1.2 Prior to the commencement of each game, the Caller will:
• (a) Announce which card is in play (for example, which “book”, “flyer” or ”link”); and
• (b) Which line, lines or full house (or any other combination) has to be completed to win.
• 1.3 The charge to play, including any participation fee, is prominently displayed at the main book selling point, contained as part of the notice detailing the charges levied for all games.
• 1.4 It is the Customer’s responsibility to ensure that at the time of purchase they are in possession of all the tickets they believe they have bought. For the purpose of verification of any Claims, as set out in paragraph 4.1 below, the claiming Customer must actually be in possession of the relevant ticket. We will not enter into discussion in respect of any potential prize that may or may not have been won where a Customer makes a Claim in relation to a ticket that they do not physically possess at the time they make the Claim.

2 During Play

• 2.1 When play begins, each number will be selected at random by means of a random number generator (“RNG”). Customers must mark their cards in such a way that the numbers are sufficiently legible to be easily verifiable, allowing us to check them beyond dispute. Any dispute will be subject to the procedure set out in the General Club Terms and Conditions.
• 2.2 For the assistance of Customers, the numbers called are repeated on a screen/TV. In the event of a discrepancy between a number announced by the Caller and displayed on the screen/TV, the actual number produced by the RNG and displayed on the Caller’s screen shall prevail.
• 2.3 In the event that a customer requests a re-check of the numbers called, the caller will not perform this (unless there are exceptional circumstances) after 10 numbers have been called or after the single line is checked, whichever is first.

3 Stopping the Game

• 3.1 The point at which the next number is deemed to have been called will be the moment the Caller has commenced to call that number or to give a description of that number in any degree. Once a number has been started, it will be completed and that number will become the last number called. The winning card must contain the last number called as part of the advertised/announced winning sequence. Once a prize has been correctly validated another number is required to be called before an additional winning sequence can be accepted.
• 3.2 No further Claim for a prize (a “Claim”) will be accepted for a line, or two lines (or other combination) once the next number has been called. No further Claims will be accepted for a full house after the reset button has been activated and the Random Number Generator set for the next game.
• 3.3 It is the responsibility of each player to stop the Caller before the next number is started. A player is responsible for ensuring the caller stops the game on their winning number by giving a loud clear verbal shout or by using any alerting device as agreed by the casino, e.g. a whistle, a bell, etc. Failure to stop the caller on the winning number will render the claim invalid.
• 3.4 Where games are called by auto-caller, the next number is deemed as having been started at the point that the number is generated. Generated means the next number is displayed, even though it may not have been called.
• 3.5 Prize money will only be paid to the person playing and stopping the game.

4 Claiming The Prize

• 4.1 When a Claim is made, the Customer must produce his book or card for verification. We also reserve the right to require production of a valid identification. In accordance with the General casino Terms and Conditions, additional documentation may be required prior to the actual payment of any winnings.
• 4.2 If books are being used then these must be intact upon checking a Claim unless the books in play contain a serial number on every ticket. Where books are sold as part of an “all-in” package these books may not be torn into any other combination without authorisation from the Company or their representative.
• 4.3 The Caller will determine the Claim, announce their decision and display the appropriate details of the winning ticket. If he rejects the Claim, they will endeavor to obtain the Customer’s agreement to that decision. The reason for the Claim’s rejection will be announced. Any dispute will be subject to the procedure set out in the General Casino Terms and Conditions.
• 4.4 In the case of a special game for a prize (not cash) provided by the Company, the Caller will announce before the game the procedure to be adopted in the event of more than one winner sharing the prize.
• 4.5 In the event of multiple winners on a cash game the prize money shall be shared equally. However where books are sold at more than one price level, prizes will be determined by dividing the prize money at each stake level by the total number of winners on that game.
• 4.6 In the event of a mechanical malfunction however caused, or any other circumstance which results in a duplicate or incorrect game tickets being issued (either paper or electronic) resulting in multiple or duplicate claims, all entitled claimants will equally share the declared prize.
• 4.7 The Management reserve the right to withdraw guarantees in the event of attendances being reduced by adverse weather conditions or the effects of industrial disputes.

5 Jackpot

• 5.1 A Jackpot will operate on the last Full House every day, to win the Jackpot the player must call a valid Full House on/within the maximum amount of numbers permitted on that day. The maximum amount of numbers in respect of the Jackpot will commence at 50 and increase by 1 each week until won.
• 5.2 The Jackpot amount will commence at £500 and increase by £10 each day until won or reaching the cap of £1000.
• 5.3 In the event there is more than one winner on the Full House qualifying for a Jackpot the prizemoney will be equally shared.
• 5.4 Once a Jackpot has been on, it will recommence the following day starting at £500 on/within 50 numbers.
• 5.5 In the event of a dispute, the decision of the management is final.

These terms and conditions govern participation in the Aspers World program and the issue and use of the Aspers World cards. In these terms and conditions “Aspers” means Aspers Group Limited and “Member” means a person to whom a card has been issued.

These terms and conditions should be read in conjunction with the casino rules, available online at www.aspersstratford.co.uk, www.thecasinomk.co.uk, www.aspersnorthampton.co.uk and www.aspersnewcastle.co.uk. If you apply to join Aspers World, you agree to these terms.

1. To participate in Aspers World, Members must be 18 years or over.
2. Aspers World is free to join.
3. Employees of Aspers are not eligible to join Aspers World.
4. Subject to these terms, Aspers World may entitle a Member to benefits, to be determined and awarded at Aspers’ absolute discretion, on the basis of information recorded on the card during the Member’s visits to participating casinos operated by Aspers.
5. Admission to Aspers World may only be granted at Aspers’ absolute discretion following an application for membership. An application may only be made in respect of an individual.
6. Full membership will require valid photo identification along with a photographic image being taken of the applicant and retained by Aspers, before full membership is accepted. Aspers reserves the right to refuse an application for any reason and shall not be obliged to explain its reasons for its refusal.
7. Valid photo identification is defined as current passport, current UK photo driving licence, current EEA member state identity card, current international photo driving licence, current resident permit (resident permit please ask at Guest Services for details).
8. Aspers World Passenger cards will be offered to those guests who do not have valid photographic identification.
9. Aspers World Passenger cardholders will not receive a prize wheel sign up offer unless they show valid photographic identification and convert their passenger card into full membership. Prize wheel available at select casino’s only.
10. All Aspers World cards remain the property of Aspers.
11. Aspers Online: by registering through the express opt in box on the Aspers World application form, and subject to selecting marketing contact permissions, you acknowledge that the Aspers Group may share and/or disclose your personal information such as your name, email address and telephone number with our business partner Daub Alderney Limited “Daub”, with regards to setting up an Aspers Online account. We may also share and disclose personal information with “Daub” for the purpose of providing you with marketing offers for Aspers Online which we believe may be of interest to you. Daub Alderney Limited shall hold and treat any customer data to the extent required as if “Daub” was a data controller of such customer data for the purposes of the Data Protection Act 2018. Daub Alderney Limited is licensed and registered with the UK Gambling Commission (licence number 39022). Daub Alderney Limited registered at Turing House, Gibauderie, St Peter Port, GY1 1XN.
12. Aspers reserves the right to change the terms and conditions for Aspers World in line with the Gambling Commissions Licence Conditions and Codes of Practice (LCCP) “fair and open provisions”, customers will be notified of material changes to terms and conditions before they come into effect and can be by a notice being displayed.
13. The details of all Members are kept in files administered by: The Data Controller, Aspers (Northampton) 6 Commercial Street, Northampton, NN1 1PJ. Aspers may use the information relating to Members for administration, customer services and marketing in accordance with the Data Protection Act 2018. We will not disclose any information to a third party except in-regards to Aspers Online registrations and Daub Alderney Limited as identified in clause eleven of these terms and conditions, or to prevent fraud, in the event of criminal activity or if required by law.
14. Aspers may suspend or withdraw membership from any Member who in its view abuses the Aspers World program or in any way brings the Aspers World program into disrepute.
15. Only one membership per person is permissible.
16. Members can only have one active account and a maximum of three active cards at any one time.
17. Only the Member listed on the card may participate in the Aspers World program and use the card.
18. Members giving their card or details to any other person for the purposes of using this to gain benefits may have their membership either cancelled or suspended at Aspers’ absolute discretion.
19. The benefits of Aspers World are intended for the use of the Member registered to the card.
20. It is the responsibility of the Member to notify Aspers of any change to their details including but not limited to a change to their name and/or address.
21. In the event of death or bankruptcy of a Member, membership of the Aspers World program will be cancelled and no benefits will be accrued.
22. Members who are excluded from Aspers’ casino facilities for any reason, including their own self-exclusion, will have their card and all accrued benefits cancelled.
23. Freeplay Xtra can be earned and redeemed at Aspers casinos and The Casino MK subject to Aspers World terms and conditions.
24. It remains the responsibility of the Aspers World cardholder to ensure Aspers World cards are inserted properly into the machine when playing slots or electronic roulette.
25. Aspers Management reserves the right to adjust Freeplay Xtra balances due to misuse, machine malfunction or computer error etc.
26. In the event of a lost or stolen card, the issue of a replacement card to a Member is at Aspers’ absolute discretion.
27. Aspers are not responsible for lost or stolen cards, including any resulting misuse.
28. In the event of a dispute, Aspers’ decision will be final and binding.
29. Members who opt out of Aspers World will not be entitled to any benefits. Any Member who has opted out may apply to re-join the program.
30. Any Member may be excluded from Aspers World at Aspers’ absolute discretion.
31. Aspers will not be held responsible nor have any liability for third party products and services for whatsoever reason and howsoever arising.
32. Governing Law - both parties agree that these terms and conditions shall be governed in all respects by and construed in accordance with the laws of England and Wales and both parties each submit to exclusive jurisdiction of the courts of England and Wales.

ASPERS WORLD BENEFITS

Access to prize offers on tables, poker, slots or electronics requires Aspers World Voyager, Gold, VIP or Elite membership. Players must handover their membership card when redeeming prizes at Guest Services.

Aspers World Voyager Card

Voyager cardholders will be eligible for the following benefits:

• Complimentary cloakroom access (excluding Aspers Casino Westfield Stratford City)
• One complimentary spin on the Aspers World prize wheel awarded at sign up or upon conversion of an Aspers World Passenger card into full membership. Available at select casino’s only.
• Access to prize offers through the gaming tables and electronic gaming hot seats promotions - see prize offer terms and conditions.
• Complimentary tea, coffee and draught soft drinks when playing on tables, poker, slots and electronics.
• Collect Freeplay Xtra on slots and electronics to be redeemed on slots, electronics, food and beverage.
• Discounted food, alcoholic and non-alcoholic beverage options, subject to terms and conditions. Responsible service of alcohol guidelines applies. Alcoholic beverages will be at Aspers’ discretion and, in particular, with their service will not be linked to whether, or when, you begin, or continue, to gamble. Available at select casino’s only.
• Access to seasonal partner promotions.
• Receive Aspers World Voyager birthday offer.
• Receive regular e-newsletters.

Aspers World Gold Card

Gold cardholders will be eligible for the following benefits:

• Complimentary cloak room access.
• One complimentary spin on the Aspers World Prize wheel awarded at sign up to Aspers World. Available at select casino’s only.
• Access to prize offers through the gaming tables and electronic gaming hot seats promotions - see prize offer terms and conditions.
• Complimentary tea, coffee and draught soft drinks when playing on tables, poker, slots and electronics.
• Collect Freeplay Xtra on slots and electronics to be redeemed on slots, electronics, food and beverage.
• Access to seasonal partner promotions.
• Receive Aspers World Gold birthday offer.
• Discounted food and non-alcoholic beverage menu options – terms and conditions apply.
• Discounted food, alcoholic and non-alcoholic beverage options, subject to terms and conditions. Responsible service of alcohol guidelines applies. Alcoholic beverages will be at Aspers’ discretion and, in particular, with their service will not be linked to whether, or when, you begin, or continue, to gamble.
• Receive regular e-newsletters.

Aspers World VIP Card

VIP cards are awarded by invitation only. VIP cardholders will be eligible for the following benefits::

• Complimentary cloak room access.
• One complimentary spin on the Aspers World Prize wheel awarded at sign up to Aspers World. At select casino’s only.
• Access to prize offers through the gaming tables and electronic gaming hot seats promotions - see prize offer terms and conditions.
• Complimentary tea, coffee and draught soft drinks when playing on tables, poker, slots and electronics.
• Collect Freeplay Xtra on slots and electronics to be redeemed on slots, electronics, food and beverage.
• Access to seasonal partner promotions.
• Receive Aspers World VIP birthday offer.
• Card usage entitles you to free daily parking at Westfield Stratford City and The Gate Car Park Newcastle.
• Complimentary food and non-alcoholic beverage menu options – terms and conditions apply.
• Discounted food, alcoholic and non-alcoholic beverage options, subject to terms and conditions. Responsible service of alcohol guidelines applies. Alcoholic beverages will be at Aspers’ discretion and, in particular, with their service will not be linked to whether, or when, you begin, or continue, to gamble.
• Invitations to exclusive VIP events and tailored experiences.
• Complimentary entry into VIP gaming tournaments.
• Receive regular e-newsletters.

Aspers World Elite Card

Elite cards are awarded by invitation only. Elite cardholders will be eligible for the following benefits:

• Complimentary cloakroom
• Complimentary monthly Super Wheel token. At select casino’s only.
• Complimentary Super Wheel spin on your birthday. At select casino only.
• Collect Freeplay Xtra on slots and electronics to be redeemed within the Casino
• Free entry into Slots & Electronics tournaments
• Opportunity to qualify for the monthly Aspers World Slots Club. At select casino’s only.
• Free entry into casino promotions
• Entry into Blackjack & Roulette tournaments
• Access to seasonal partner promotions
• Receive Aspers World Elite birthday gift
• Card usage entitles you to free daily parking at Westfield Stratford City and The Gate Car Park Newcastle
• Complimentary taxis at selected casinos
• Complimentary car wash and valet service at selected casinos
• 100% discount on drinks, subject to terms and conditions. Responsible service of alcohol guidelines applies. Alcoholic beverages will be at Aspers’ discretion and in particular, with their service will not be linked to whether, or when, you begin, or continue, to gamble
• 100% discount on gaming and snack menu
• 100% discount on restaurant meals, subject to terms and conditions
• Receive regular e-newsletters
• Enhanced odds welcome gift & promotions
• Priority service within the casino
• Complimentary hotel accommodation
• Invites to exclusive events and tailored experiences
• Invitations to selected sports events
• Invites to try new games within the casino
• Dedicated VIP Manager
• Exclusive premium events
• Complimentary entry & experiences to Port Lympne Reserve & Howletts Wild Animal Park
• Preferential rates at selected Crown Resorts
• Exclusive Online offers

How to get an Aspers World Card

To receive the full benefits of Aspers World, simply bring valid photo identification along to Guest Services and ask to sign up to Aspers World.

To cash out or buy-in over £1500, valid photo identification is required.

How to Use Your Card

Once you have received your Aspers World card, simply insert the card into your gaming machine whilst you are playing or hand to your table games dealer and this will enable you to access instant prize rewards such as complimentary car parking, receive details of all the latest offers, access to promotions and exclusive invites to special events.

Collect Freeplay Xtra

Freeplay Xtra will automatically accrue every time you use your card and game on slots, electronic roulette or card games at any Aspers casino.

Each gaming transaction will earn you Freeplay Xtra at a rate of 2% of average theoretical win based on game hold and turnover during your session. Freeplay Xtra balances will expire once a customer has been inactive for a period of three months. Inactive means failing to record any carded visit or purchase at any Aspers property.

Redeeming Freeplay Xtra

Freeplay Xtra can be redeemed once you have accrued a minimum of £1 in value.

Freeplay Xtra can be redeemed as additional gaming credit on slots and electronics or can be used for full or part payment on food and beverage purchases. To redeem Freeplay Xtra on slots simply enter your six-digit pin number (day, month, year of birthday in 01 01 01 format) via the player display screen and choose the amount you wish to redeem. Balances are only redeemable in £1 amounts. To redeem your Freeplay Xtra on food and beverage purchases simply hand over your card at the point of purchase and instruct the member of staff on how much you would like to redeem.

Aspers World Restaurant Birthday Offer

1. Open to invited Aspers World Gold, VIP and Elite cardholders only who must be 18 years or over.
2. Invited Gold, VIP and Elite cardholders will be entitled to one annual birthday offer in the month of their birthday subject to opting in for one or more marketing contact permissions using the Aspers World application form.
3. Marketing contact permissions include: email, SMS and or post.
4. In order to receive a birthday offer, it is the responsibility of the Member to notify Aspers of any change to their details including but not limited to a change to their name, email, phone number and/or address.
5. Aspers accepts no responsibility for delays by the postal services or for any other circumstances outside of our control.
6. The Aspers World birthday offer may be extended or reduced at management discretion in line with the Gambling Commissions Licence Conditions and Codes of Practice “fair and open provisions”, customers will be notified of material changes to terms and conditions before they come into effect and can be by a notice being displayed.
7. Aspers reserve the right to withdraw or amend the offer at any time in line with the LCCP “fair and open provisions”.
8. Any disputes must be raised immediately with a member of the Management team.
9. The birthday offer must be redeemed by the named recipient.
10. Cardholders will need to show their Aspers World Gold, VIP and Elite card when redeeming the offer.
11. Gold cardholders are entitled to two starters, two mains, two sides and two desserts. Drinks are not included.
12. VIP and Elite cardholders are entitled to four starters, four mains, four sides and four desserts. Included drinks being those within the Aspers World offering.
13. Invited Members must redeem their restaurant birthday offer between and including the first and last calendar day of their birthday month.
14. Birthday offers are only valid in the casino restaurant for Sunday to Thursday only – please see casino restaurant opening hours available online.
15. Birthday offers not available for redemption on Fridays or Saturdays.
16. Any customer who is barred or excluded from the premises under any circumstance will not be allowed to take up the birthday offer.

Birthday Prize Wheel Token Offer

1. This offer is available at Aspers Casino Westfield Stratford City only.
2. Open to invited Aspers World Voyager cardholders only who must be 18 years or over.
3. Aspers World cardholders will be entitled to a maximum of one birthday prize wheel token in the calendar month of their birthday subject to opting in for one or more marketing contact permissions using the Aspers World application form.
4. Marketing contact permissions include: email, SMS and or post.
5. In order to receive a birthday prize wheel token, it is the responsibility of the Member to notify Aspers of any change to their details including but not limited to a change to their name, email, phone number and/or address.
6. Aspers accepts no responsibility for delays by the postal services or for any other circumstances outside of our control.
7. The Aspers World prize wheel birthday token offer may be extended or reduced at management discretion in line with the Gambling Commissions Licence Conditions and Codes of Practice “fair and open provisions”, customers will be notified of material changes to terms and conditions before they come into effect and can be by a notice being displayed.
8. Aspers reserve the right to withdraw or amend the offer at any time in line with the LCCP “fair and open provisions”.
9. Any disputes must be raised immediately with a member of the Management team.
10. Invited Members need to collect their birthday prize wheel token from Guest Services.
11. Invited Members can collect their birthday prize wheel token from 12:00am on the first day of their birthday calendar month.
12. Invited Members have until 23:59 on the last day of their birthday calendar month to collect their birthday token.
13. Prize Wheel terms and conditions apply.

Terms and Conditions – Prize Wheel

1. This offer is available at Aspers Casino Westfield Stratford City only.
2. Open to Aspers World Voyager, Gold, VIP or Elite cardholders only who must be 18 years or over.
3. The prize wheel promotional period will begin 12:00pm Saturday 01 July 2017.
4. Aspers reserve the right to withdraw or amend the promotion at any time in line with the Gambling Commissions Licence Conditions and Codes of Practice “fair and open provisions”, customers will be notified of material changes to terms and conditions before they come into effect and can be by a notice being displayed.
5. Any disputes must be raised immediately with a member of the Management team.
6. The prize wheel token can only be played once and can only be played on the Super Wheel gaming table.
7. Players must place their prize wheel token inside the promotion bets box on the Super Wheel table layout.
8. Prize tokens must be placed before the dealer calls “no more bets” and spins the Super Wheel.
9. No prize tokens will be accepted once the Super Wheel has been spun.
10. Prize wheel tokens placed whilst the Super Wheel is in motion will be deemed void.
11. The potential prize on offer will be based on where the wheel comes to rest.
12. All prizes on offer are clearly displayed at the Super Wheel gaming table and at Guest Services.
13. If the wheel clapper lands in between two segments, the previous segment to pass the clapper will be the final result.
14. Prizes cannot be exchanged for the cash equivalent or for an alternative prize in any circumstances.
15. The prize wheel token and any winning Aspers food and beverage prize vouchers are not redeemable for cash.
16. No change will be given on Aspers food and beverage vouchers.
17. Prize tokens and Aspers food and beverage vouchers cannot be resold.
18. Any defaced or photocopied prize voucher or similar will not be accepted.
19. Food and beverage prize vouchers: management reserves the right to refuse the service of alcohol at any time. Responsible service of alcohol applies.
20. Players can transfer the prize wheel token to any Aspers World Voyager, Gold, VIP or Elite cardholder.
21. Players can transfer any winning Aspers food and beverage vouchers to any Voyager, Gold, VIP or Elite cardholder.
22. Any customer who is barred or excluded from the premises under any circumstance will not be allowed to claim a prize through the prize wheel.
23. Prize redemption cut-off dates are clearly printed on winning prize vouchers.
24. The promotion is not available to employees of the Aspers UK Holdings Limited group or anyone associated with the group or its employees.
25. Aspers Group Limited cannot accept responsibility for any damage, loss, injury or disappointment suffered as a result of accepting any prize.

Gaming Dispute

1. COMPLAINTS, DISPUTES & ALTERNATIVE DISPUTE RESOLUTION

• 1.1. Aspers Group fully supports the objective detailed in the Gambling Act 2005 and are committed to best practice on gaming and social responsibility and will ensure gambling is conducted fairly and openly in accordance with company procedures.
• 1.2 Aspers Group has put into effect policies and procedures designed to ensure the supervision at gaming tables is carried out by supervisors and dealers in order to ensure the integrity of gaming is not compromised.
• 1.3 A complaint means a complaint about any aspect of the company and staff conduct in respect of the licensed activities, and a dispute is any complaint which -
• a. Is not resolved at the first stage of the complaints procedure.
• b. Relates to the outcome of the complainant’s gambling transaction.
• 1.4 A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues, such as the service in the restaurant, the quality of the décor or facilities or the availability of space at a particular
• gaming table do not apply, as they would not indicate a possible threat to the licensing objectives.
• 1.5 Should a customer have any complaint or dispute about any gambling related decision, this should be raised immediately with a member of the Aspers management team who should be able to settle this at the time. If it is not settled the customer will be given a gaming dispute leaflet and is free to raise any such complaint or dispute at any time within a date which is not less than 6 months from the date of the disputed incident. The request will be acknowledged within 24 hours of receipt where gambling facilities are available 24 hours a day or within three working days otherwise.
• 1.6 The licensee’s process ends if the customers complaint remains unresolved eight weeks after the licence holder received it, or the customer and the licence holder reach a deadlock or final position in less than eight weeks. The licence holder will then write to the customer with a final letter to explain:
• a. The final decision.
• b. That this is the end of the operator’s complaints process.
• c. How to escalate the complaint to an independent ADR entity if the customer wishes to do so. Therefore, should a customer not be satisfied with the decision, and all internal avenues of dispute resolution have been exhausted, they may refer the matter to IBAS.
• 1.7 IBAS is tasked with reviewing any disputes relating to the land-based casino that cannot be settled internally. Thus, if the customer remains dissatisfied with the decision regarding their gambling dispute, they may refer the matter in writing or by email to time up to 12 months from the end of the operator’s complaints’ process. The application will be acknowledged within three working days of receipt
• 1.8 We recommend visiting the IBAS website: www.ibas-uk.com
  
  In order to make a claim through the IBAS website, you will need to register with the service. You will need a valid, working email address in order to register. Registration is quick, easy and free of charge.
  
  You will then need to complete an IBAS Claim Form by clicking on ‘Make a Claim’.
  
  If you have any difficulty using the website, you are welcome to complete a claim form by hand. We can post you a form, which we will ask you to complete and return.
  
  To request a form, either telephone us on 020 7347 5883 or write to us at: IBAS, PO BOX 62639. London EC3P 3AS
• 1.9 How long does IBAS process take?
  
  Once IBAS has received your completed claim form, they will contact the casino to seek their response.
  
  One of their Case Managers will then send any further questions to either you or the casino until they are satisfied that they have all of the information they need to make an informed decision.
  
  After that, the file containing all of that information is sent to members of IBAS Adjudication Panel. The panellists may have further questions or they may be satisfied that they have enough material to issue an adjudication.
  
  Once they have reached their decision, their findings are typed up and either emailed or posted to both you and the casino simultaneously.
  
  Typically, the whole process will take between 10 and 12 weeks but some cases are resolved faster and other, more complicated cases, may take longer.

2. ASPERS GROUP CASINO COMPLAINTS PROCESS

• 2.1 Any gaming complaint should be resolved by the Dealer and/or Gaming Supervisor at the time of the incident, however if the Dealer or Gaming Supervisor is not able to settle the matter it will be referred to the Duty Manager and Surveillance.
• 2.2 If you are not satisfied with the resolution of the dispute you will be given a gaming dispute leaflet and invited to put your concern in writing to the General Manager, Aspers Casino Stratford, Westfield Stratford City, 312 Montfichet Rd, London, E20 1ET Email: St.gamingdisputes@aspers.co.uk
• 2.3 In response to your enquiry the General Manager will respond to you by email or write to you after investigating the dispute, explaining the decision.
• 2.4 If you are not content with the decision you may write to the Head of Regulatory Compliance & Safer Gambling, Aspers at The Gate, Newgate Street, Newcastle, NE1 5TG or via email complaintsesc@aspers.co.uk who will independently investigate the matter.
• 2.5 If you are not satisfied with their findings you may escalate the matter further by having it referred to an Alternative Dispute Resolution entity (ADR) which is IBAS

3. ALTERNATIVE DISPUTE RESOLUTION FOR CASINO & BINGO ARBITRATION ADR PROCESS

• 3.1 The ADR controller will assign an ADR official to investigate the complaint and notify all parties concerned.
• 3.2 The ADR official will request all relevant evidence and documentation from all concerned parties and inform all parties of their right to withdraw at any time from the process. Both parties have a right to see the arguments, evidence, documents and facts put forward by the other party.
• 3.3 The ADR official upon receipt of the evidence will notify the parties that the evidence received constitutes a ‘complete complaint file’. An outcome (proposed decision/resolution) to the dispute will be issued within 90 calendar days from the date the “complete complaint file” has been received (in “certain exceptional cases” in “highly complex disputes” the ADR official is free, at his/ her own discretion, to extend the 90 calendar day deadline). During the course of the investigation the complainant will be kept in touch with progress at least every 30 days.
• 3.4 The ADR official will normally provide a draft report allowing reasonable time for comment from all parties. This may include any statements made and opinions given by experts.
• 3.5 The ADR official will consider any comments prior to completing the report.
• 3.6 The ADR official will provide a final report to the ADR controller outlining the outcomes and grounds on which the proposed decision/resolution is based.
• 3.7 When the ADR controller is satisfied that the process has been adhered to and the decision/resolution in the report is valid, the controller will forward the report to all parties concerned.
• 3.8 In accordance with the Gambling Commission’s expectation, gambling operators will offer ADR which is binding on the operator (if accepted by the consumer) for disputes which would otherwise be taken to the small claims court (currently disputes of not more than £10,000). For disputes over £10,000, the ADR procedure need not be binding – this would allow, for example, that mediation could be employed for disputes of more than £10,000 or for adjudication decisions to be non-binding on the operator.
• 3.9 In accordance with consumer protection requirements, the customer is not legally bound to abide by any IBAS decision and therefore this process does not deny the consumer his or her UK statutory consumer protections.
• by any IPCA decision and therefore this process does not deny the consumer his or her UK statutory consumer protections.

4. GROUNDS TO REFUSE TO DEAL WITH AN ALTERNATIVE DISPUTE RESOLUTION

• 4.1 An ADR Entity can refuse to deal with a dispute but the ADR Entity must provide both parties with a reason for declining the dispute within 3 weeks of receiving the complete complaint file.
• 4.2 The reasons a dispute can be refused† are if:
• a. The consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity;
• b. The dispute is frivolous or vexatious.
• c. The dispute is being, or has been previously, considered by another ADR entity or by a court.
• d. The value of the claim falls below or above the monetary thresholds set by the body; however, IBAS does not set monetary thresholds.
• e. The consumer has not submitted the complaint to the body within the time period specified by the body, provided that such time period is not less than 12 months from the date upon which the trader has given notice to the consumer that the trader is unable to resolve the complaint with the consumer.
• f. Dealing with such a type of dispute would seriously impair the effective operation of the body.

Gender Pay Gap Report

Introduction

Aspers (Stratford City) Limited is part of the Aspers Group PLC and operates a Casino at Westfield Stratford, open 24 hours a day, 364 days of the year. Aspers employs just under 500 people at Stratford and are reporting on the gender pay gap at currently the Group’s only site that comes under the reporting rules of the Gender Pay Gap Information Regulations. As part of the Aspers Group, we are proud to be a socially responsible employer and are committed to equality of opportunity for all our staff and providing a safe and comfortable working environment.

This report provides information on the gender pay gaps at Stratford, looks at the causes for gaps and strategies that we can use to narrow gaps. Here is our basic data:

• Ratio of male/female employees:
• Total number of employees:

(Note that any Tronc payments can be excluded if they are outside Aspers control and if Aspers does not have the data and it is not reasonably practicable to obtain it)

How we measure the pay gap

We are looking at the gender pay gap and various aspects of the gap in keeping with the reporting requirements. We look at the differences in average pay between men and women, and the gender breakdown in the different roles that we have at our Aspers Westfield Stratford City Casino. The figures set out below have been calculated using the standard methodologies used in the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017. The data that we are required to publish is:

(a) The difference between the mean hourly rate of pay of male full-pay employees and that of female full-pay employees;

(b) The difference between the median hourly rate of pay of male full-pay employees and that of female full-pay employees;

(c) The difference between the mean bonus pay paid to male employees and that paid to female employees;

(d) The difference between the median bonus pay paid to male employees and that paid to female employees;

(e) The proportions of male and female employees who were paid bonus pay, and

(f) The proportions of male and female full-pay employees in the lower, lower middle, upper middle and upper quartile pay bands.

What's behind the pay gaps?

We actively look in to the reasons for disparities in pay, and how we can close the gap. It’s important to remember that the data combines jobs where experience and seniority may be factors in pay levels. We employ staff in various roles, we have licensed Gaming staff with PFL licences, hospitality and valet staff, Security staff and support roles, and management. However, we do have a large number of female employees in the low-skilled, lesser paid roles versus the specialised Gaming roles that have the higher salary bands. This is reflective of the qualified applicants applying for the specialised Gaming roles.

What we are doing to address the gender pay gap

We continue to be mindful of the gender pay gap and actively look at ways to address it through:

• Recruitment – We have seen the number of female personnel remain static in comparison to the male representation that has decreased in the last year. We recruit through a broad range of routes and we will continue to encourage that third party service providers provide more female candidates for middle and senior management roles. The core business roles of experienced Croupiers are predominantly male within the industry and as a business we are committed to actively recruiting for trainee croupier schools with a focus on female role attraction.
• Flexible Working – As a 24/7 business we offer a wide range of shift patterns and hours of work and will continue to promote this. The opportunity for flexible working options for women who may not want traditional working hours will continue to be promoted.
• Learning and Development – We are committed to providing blended and e-learning learning and development opportunities.
• Succession Planning – We shall continue to publicise success stories within the organisation so that demonstrate equality – representing role models for all of our staff.
• Benefits – The statistics documented show that the bonus and pay programme introduced over the time period has been a success. All staff have the opportunity to receive a bonus based on their personal performance – irrelevant of their position within the Company. The Company is committed to ensuring objective ways that bonus/pay awards may be awarded.

Statement:

I confirm that the information and the data provided in this report is accurate as of 05 April 2018, which is the ‘snapshot’ date.

Signed:

Director
Date of publication: 4 April 2019

Gender Pay Gap Report

Introduction

Aspers (Stratford City) Limited is part of the Aspers Group PLC and operates a Casino at Westfield Stratford, open 24 hours a day, 364 days of the year. Aspers employs around 570 people at Stratford, and are reporting on the gender pay gap at currently the Group's only site that comes under the reporting rules of the Gender Pay Gap Information Regulations. As part of the Aspers Group, we are proud to be a socially responsible employer and are committed to equality of opportunity for all our staff and providing a safe and comfortable working environment.

This report provides information on the gender pay gaps at Stratford, looks at the causes for gaps and strategies that we can use to narrow gaps. Here is our basic data:

• Ratio of male/female employees:
• Total number of employees:

(Tronc payments have been excluded as they are outside Aspers control)

How we measure the pay gap

We are looking at the gender pay gap and various aspects of the gap in keeping with the reporting requirements. We look at the differences in average pay between men and women, and the gender breakdown in the different roles that we have at our Aspers Westfield Stratford City Casino. The data that we are required to publish is:

(a) The difference between the mean hourly rate of pay of male full-pay employees and that of female full-pay employees;

(b) The difference between the median hourly rate of pay of male full-pay employees and that of female full-pay employees;

(c) The difference between the mean bonus pay paid to male employees and that paid to female employees;

(d) The difference between the median bonus pay paid to male employees and that paid to female employees;

(e) The proportions of male and female employees who were paid bonus pay;

(f) The proportions of male and female full-pay employees in the lower, lower middle, upper middle and upper quartile pay bands.

What's behind the pay gaps?

We are looking in to the reasons for disparities in pay, and how we can close the gap. It's important to remember that the data combines jobs where experience and seniority may be factors in pay levels. We employ staff in various roles, we have licensed Gaming staff with PFL licences, hospitality and valet staff, Security staff and support roles, and management. However, we do have a large number of positions in relatively low- skilled and low paid work and in the general UK labour market a greater proportion of these workers are female.

What we are doing to address the gender pay gap

We are mindful of the gender pay gap and are looking at ways to address it through:

• Recruitment - We employ through a broad a range of routes as possible. We will share the findings of this report with organisations who provide us with applications and encourage them to provide more female candidates for senior positions.
• Flexible Working - As a 24/7 business will offer a wide range of shift patterns and hours of work and will continue to promote this. This flexibility should appeal to women who might not be suited to more traditional working environments.
• Learning and Development - We continue to develop a mixture of Learning and Development initiative with E-Learning at the forefront. A more flexible learning environment benefits everyone but is particularly helpful to women who as a group are more likely to have caring commitments outside of employment which may make more traditional classroom training more problematic.
• Succession Planning. We will continue to publicise success stories within the organisation so that other women have role models that they can identify with. Women who have been promoted and have a clear and progressive career path.
• Benefits - The Company has recently introduced an incentive programme which means that all staff have the opportunity to receive a bonus based on their personal performance. This flows down to the base of the organisation where women are over-represented in groups who were not eligible for a bonus before. It is hoped that this improvement in benefits will increase length of service and shorter service is an inhibitor to promotion.

Statement:

I confirm that the information and the data provided in this report is accurate as of 05 April 2017, which is the 'snapshot' date.

Signed:

Director
Date of publication: 26 March 2018

Westfield Offer - Terms and conditions

1. Available to all Westfield employees who can show a Westfield pass or Westfield app.
2. Offer runs every Friday from 4pm until 10pm.
3. Offer available being 50% off all house drinks.
4. House drinks include: Fosters, Strongbow Cloudy Apple, Martell brandy, Bacardi rum, Extra Special Bell’s whiskey, Smirnoff vodka, Gordan’s original gin, Cullinan Chenin Blanc 125ml, Cullinan Pinotage 125ml and Cullinan Chenin Rose 125ml.
5. Guest must show either a Westfield id pass or Westfield app on their phone.
6. Not to be used in conjunction with any other offer or promotion.
7. Not open to employees of Aspers Group Limited or anyone associated with the company or its employees.
8. Any disputes must be raised with a member or staff or a member of the management team.
9. Aspers reserves the right to withdraw and/or amend this promotion at any time.
10. Responsible service of alcohol applies.

Bingo Refer a Friend - Terms and conditions

1. Available to all guests playing bingo at 11am.
2. Offer starts 11am Friday 7th February 2020.
3. Refer a friend cards available from the Slots Desk.
4. One (1) card holder must refer five (5) different people to receive five (5) different gifts.
5. Guests are unable to have more than one card running at one time.
6. Refer a friend cards cannot be transferred to another individual.
7. A friend is classified as someone who hasn’t played bingo since 1 January 2020 at Aspers Casino.
8. No cash alternative available for refer a friend card.
9. Issuing of prizes are subject to stock availability.
10. Gifts include;
    1st Visit = x1 Montblanc Perfume for her OR for him.
    2nd Visit = Bingo clipboard, dabber & £5 free slots promo voucher for you and your friend
    3rd Visit = Paid Bingo book for you & Spin to win token for you and your friend.
    4th Visit = x1 Burberry perfume for her OR for him.
    5th Visit = 2 x paid books for you & Thursday free main course in Clary's Restaurant for you and your friend.
11. Not to be used in conjunction with any other offer or promotion.
12. Cardholder can receive one (1) gift per friend per day.
13. Main meal from Clary’s Restaurant must not exceed £30.
14. Not open to employees of Aspers Group Limited or anyone associated with the company or its employees.
15. Any disputes must be raised with a member or staff or a member of the management team.
16. The prize period may be extended or reduced at management discretion. in line with the
17. Gambling Commissions Licence Conditions and Codes of Practice LCCP “fair and open provisions”, customers will be notified of material changes to terms and conditions before they come into effect and can be by a notice being displayed.
18. Management reserve the right to amend or pull any promotion at any time in line with the LCCP “fair and open provisions”.

West Ham match-day offer - Terms and conditions

1. Available to all guests who have a valid match-day ticket to West Ham home games.
2. Offer starts two (2) hours before West Ham kick off their match at London Stadium and starts again after the final whistle for a further two (2) hours.
3. Offer available being 50% off all house drinks, including Heineken Extra Cold on draft.
4. Guest must show either a match-day ticket or season pass to qualify for the offer. Away fans/supporters can also show their game-day ticket to access the offer.
5. Not to be used in conjunction with any other offer or promotion.
6. Not open to employees of Aspers Group Limited or anyone associated with the company or its employees.
7. Any disputes must be raised with a member or staff or a member of the management team.
8. Aspers reserves the right to withdraw and/or amend this promotion at any time.
9. Responsible service of alcohol applies.

Sports Loyalty Card - Terms and conditions

1. Only one loyalty card per person.
2. Promotion starts Friday 11 October and runs until 12 July 2020 unless management pull the promotion before this date.
3. The prize period may be extended or reduced at management discretion. in line with the Gambling Commissions Licence Conditions and Codes of Practice LCCP “fair and open provisions”, customers will be notified of material changes to terms and conditions before they come into effect and can be by a notice being displayed.
4. One Loyalty card available per person.
5. Guests can’t have more than one loyalty card running at one time.
6. Guests can only redeem one completed loyalty card at one time.
7. Loyalty cards available from Tanzibar.
8. Strictly one stamp can be collected per person, per matchday.
9. Stamps will be handed out on each day there is a live football match being shown on our large screen.
10. 9 stamps must be collected on each loyalty card to receive 2 complimentary bottles of Heineken on their tenth visit.
11. Only one stamp can be rewarded each matchday fixture.
12. Loyalty cards can be transferred to another individual.
13. Loyalty card holder does not have to be an Aspers World member.
14. Loyalty card has no cash value.
15. No cash alternative available for any Loyalty card rewards.
16. The issuing of all Loyalty cards is subject to stock availability.
17. Management reserve the right to amend or pull any promotion at any time.
18. Any disputes regarding must be raised immediately with a member of the Aspers management team. Management decision is final.
19. Any customer who is barred or excluded from the casino premises will not be eligible to redeem their loyalty stamps.
20. Aspers reserve the right to withdraw or amend this promotion at any time in line with the LCCP “fair and open provisions”.

High Hand Bonus - Terms & Conditions

1. Aspers Poker Rules will be in use for all poker games played.
2. Only £1/£2 Texas Holdem cash games and above are eligible
3. Minimum of 4 players at the start of the hand .
4. Any discussion of hand(s) during play may void payment at the discretion of management.
5. Qualifier: Full house of Aces Over, Any Four-of-a-Kind, Straight Flush or Royal Flush in Texas Hold 'em.
6. Both of the player's hold cards must play.
7. The dealer will count down the deck for a payoff. A defective deck or foul deck will void any pay ment.
8. In the event that the bonus isn't hit within 3 hours, it will roll over to the next 3hour slot, and continue doing so until a qualifying hand is made and the bonus is won.
9. All participants must be at least 18 years of age and hold an Aspers world membership.
10. All disputes must be brought to the attention of the Poker Room Supervisor at the time of the dispute inci dent. In the event of a dispute, the dispute process applies provided it has been highlighted at the time.
11. Aspers Poker Rules will prevail over any situation not covered in these rules.
12. Management reserves the right to alter, discontinue or cancel at any time with a 24 hour notice, which will be posted in the poker room. Management reserves the right to make final decisions regarding the interpretation of the rules and eligibility determinations for this promotion subject to all applicable laws and regulations.
13. These are the official Aspers High Hand Bonus Rules. Any rule relating to Aspers High Hand Bonus may be changed, modified or cancelled by Management at any time as necessary. These rules will be governed by and will comply with all applicable laws and regulations.

Aspers Poker Cash Race Promotion - Terms and conditions

1. Open to all Aspers World Voyager, Gold, VIP or Elite cardholders who must be 18 or over.
2. The Aspers Poker Cash Race Promotion will start on the 1st of each month and run for the whole of that calendar month, Aspers may extend or reduce this promotion at our sole discretion.
3. The Aspers Poker Cash Race Promotion Play Off Final will take place on a predetermined date and advertised on the players points sheet.
4. Points are only valid for the moth they are accrue.
5. Points have no cash value and cannot be transferred or sold to another player.
6. The prize period may be extended or reduced at managements discretion in condition with the gambling commissions conditions and codes of practice “fair and open provisions” customers will be notified of material changes to Terms & Conditions before they come into effect by a notice being displayed.
7. The Aspers Poker Cash Race Promotion will be seeded by taking £1 from each cash game pot that goes over £20 to make up the total prize pool.
8. Players will receive points based on average players contribution to the Aspers Poker Cash Race Promotion.
9. Players contribution will be tracked using the cash game entry ticket that they will receive when starting to play a raked cash game. It is each players responsibility to make sure that they receive a ticket before starting play, also to ensure that they are then logged out when they finish each cash game session. Failure to log in or log out will result in no points being allocated for that session.
10. Any disputes must be raised immediately with a member of the management before the day of the Aspers Poker Cash Race Promotion play off.
11. The monthly prize pool will be paid out in the form of cash and or tournament entries to future events.
12. Any customer who is barred or excluded from the premises under any circumstance will not be allowed to enter the Aspers Poker Cash Race Final.
13. This offer is only available at Aspers Casino Westfield Stratford City
14. This promotion is not available to employees of the Aspers UK holdings Limited Group or anyone associated with the group or its employees.
15. Aspers (Stratford City) Limited cannot accept any responsibility for any damage, loss, injury or disappointment suffered as a result of accepting any prize.

Aspers Casino Online - Claim 100% bonus up to £500 on your first deposit – Terms & Conditions

• In order to claim this offer, you must have a registered account with Aspers Online Casino.
• The minimum deposit for each bonus is £20 and maximum bonus amount is £500 on the 1st deposit.
• The bonus must be selected from the cashier in order for it to be credited. If a player ticks “I do not want a bonus” the bonus is forfeited.
• Once you have made your first deposit, your play balance will be credited with a bonus worth the same amount of your deposit up to £500.
• Your first deposit Bonus will be playable once you have used all of your real money balance (deposited funds and any of its subsequent winnings) and can be used on all games except Roulette and Jackpot Slots. In order to convert any Bonus winnings into real money, you will need to make bets worth 25x times your combined deposit and Bonus value on Slots & Scratchcards. Should you wish to use your bonus on any other game, bets placed on these will contribute only 10% towards the wagering conditions. Bets placed on Roulette and Jackpot Games do not count towards meeting these requirements.
• All bonuses have a seven day expiry meaning if they are either partly or wholly unused, they will automatically be removed from your account.
• Only the winnings can be redeemed from either bonus and the maximum amount a player can convert from bonus funds to real funds is £500 per bonus. At time of the bonus wagering requirements being met, the bonus amount and any excess wins will automatically be removed from the account.
• The bonus offer is not available on payments through Neteller.
• Bets using the Gamble Feature do not count towards the wagering requirement.
• Unless stated this promotion cannot be combined with any other promotion offered at Aspers.com
• If you request a withdrawal prior to having reached the minimum wagering requirements, the bonus and bonus winnings will be declared null and void.
• All of the standard site terms and conditions apply.
• Management reserves the right to withhold any bonus payment if it believes that the promotion has been abused and/or where the terms of the offer are not fulfilled, or any irregular wagering patterns are found.
• Management reserves the right to withdraw or amend this offer at any time, without prior notice. The decision of the management team is final and no correspondence will be entered into.
• By accepting the bonus, the player automatically accepts the terms and conditions of the bonus credited. Should you not want a bonus on your deposit, please tick the appropriate box in the cashier.
• General Promotional Terms and Conditions apply

Aspers Reg Return - Terms & Conditions

1. Open to all Aspers World Voyager, Gold or VIP cardholders who must be 18 years or over.
2. The Aspers Reg Return Promotion will start on Sunday 9th July 6pm tournament and will conclude with the Sunday final at 2pm. Aspers may extend this promotion to any given week at our sole discretion.
3. The prize period may be extended or reduced at management discretion in line with the Gambling Commissions Licence Conditions and Codes of Practice “fair and open provisions”, customers will be notified of material changes to Terms and Conditions before they come into effect and can be by a notice being displayed.
4. Aspers reserve the right to withdraw or amend this promotion at any time in line with the LCCP “fair and open provisions”.
5. Any disputes must be raised immediately with a member of the Management team.
6. The weekly final prize pay-out will be in the form of tournament entries to a future Aspers Poker Main Event and must be used in that event. Use it or lose it - players cannot carry their original tournament token over to another event.
7. Any customer who is barred or excluded from the premises under any circumstance will not be allowed to enter the reg return final.
8. This offer is only available at Aspers Casino Westfield Stratford City.
9. This promotion is not available to employees of the Aspers UK Holdings Limited Group or anyone associated with the group or it’s employees
10. Aspers (Stratford City) Limited cannot accept responsibility for any damage, loss, injury or disappointment suffered as a result of accepting any prize.

SlotGuru App - Terms and Conditions

Aspers and The Casino MK cannot and will not be liable or responsible for your use of the SlotGuru App and any results. The SlotGuru app provides statistical machine volatility information but not does in any way predict your individual results. Please see terms and conditions of use at www.slotguru.net for further details. This does not affect your statutory rights. Please gamble responsibly.

Bingo - Rules of Play

All Rules form part of the General Casino Terms and Conditions, which were accepted by you when you joined as a Customer. To the extent there is any inconsistency between any of the General Casino Terms and Conditions or any of the Rules, then the General Casino Terms and Conditions shall prevail.

We reserve the right to amend our Rules. However, we will make reasonable efforts to ensure that any significant changes to them will be notified to you via a prominent notice posted in the reception area 7 days prior to their being imposed. It remains your responsibility to periodically check the Rules to ensure that you continue to agree with them. Once you play a game, you will be deemed to have accepted and be bound by these Rules.

GENERAL RULES OF PLAY

1 Before Play

• 1.1 Prior to the beginning of any Game, the Company will use its commercially reasonable endeavors to ensure that all gaming equipment is fully functional. Such obligations remain subject to the Liability provisions contained within our General Club Terms and Conditions.
• 1.2 Prior to the commencement of each game, the Caller will:
• (a) Announce which card is in play (for example, which “book”, “flyer” or ”link”); and
• (b) Which line, lines or full house (or any other combination) has to be completed to win.
• 1.3 The charge to play, including any participation fee, is prominently displayed at the main book selling point, contained as part of the notice detailing the charges levied for all games.
• 1.4 It is the Customer’s responsibility to ensure that at the time of purchase they are in possession of all the tickets they believe they have bought. For the purpose of verification of any Claims, as set out in paragraph 4.1 below, the claiming Customer must actually be in possession of the relevant ticket. We will not enter into discussion in respect of any potential prize that may or may not have been won where a Customer makes a Claim in relation to a ticket that they do not physically possess at the time they make the Claim.

2 During Play

• 2.1 When play begins, each number will be selected at random by means of a random number generator (“RNG”). Customers must mark their cards in such a way that the numbers are sufficiently legible to be easily verifiable, allowing us to check them beyond dispute. Any dispute will be subject to the procedure set out in the General Club Terms and Conditions.
• 2.2 For the assistance of Customers, the numbers called are repeated on a screen/TV. In the event of a discrepancy between a number announced by the Caller and displayed on the screen/TV, the actual number produced by the RNG and displayed on the Caller’s screen shall prevail.
• 2.3 In the event that a customer requests a re-check of the numbers called, the caller will not perform this (unless there are exceptional circumstances) after 10 numbers have been called or after the single line is checked, whichever is first.

3 Stopping the Game

• 3.1 The point at which the next number is deemed to have been called will be the moment the Caller has commenced to call that number or to give a description of that number in any degree. Once a number has been started, it will be completed and that number will become the last number called. The winning card must contain the last number called as part of the advertised/announced winning sequence. Once a prize has been correctly validated another number is required to be called before an additional winning sequence can be accepted.
• 3.2 No further Claim for a prize (a “Claim”) will be accepted for a line, or two lines (or other combination) once the next number has been called. No further Claims will be accepted for a full house after the reset button has been activated and the Random Number Generator set for the next game.
• 3.3 It is the responsibility of each player to stop the Caller before the next number is started. A player is responsible for ensuring the caller stops the game on their winning number by giving a loud clear verbal shout or by using any alerting device as agreed by the casino, e.g. a whistle, a bell, etc. Failure to stop the caller on the winning number will render the claim invalid.
• 3.4 Where games are called by auto-caller, the next number is deemed as having been started at the point that the number is generated. Generated means the next number is displayed, even though it may not have been called.
• 3.5 Prize money will only be paid to the person playing and stopping the game.

4 Claiming The Prize

• 4.1 When a Claim is made, the Customer must produce his book or card for verification. We also reserve the right to require production of a valid identification. In accordance with the General casino Terms and Conditions, additional documentation may be required prior to the actual payment of any winnings.
• 4.2 If books are being used then these must be intact upon checking a Claim unless the books in play contain a serial number on every ticket. Where books are sold as part of an “all-in” package these books may not be torn into any other combination without authorisation from the Company or their representative.
• 4.3 The Caller will determine the Claim, announce their decision and display the appropriate details of the winning ticket. If he rejects the Claim, they will endeavor to obtain the Customer’s agreement to that decision. The reason for the Claim’s rejection will be announced. Any dispute will be subject to the procedure set out in the General Casino Terms and Conditions.
• 4.4 In the case of a special game for a prize (not cash) provided by the Company, the Caller will announce before the game the procedure to be adopted in the event of more than one winner sharing the prize.
• 4.5 In the event of multiple winners on a cash game the prize money shall be shared equally. However where books are sold at more than one price level, prizes will be determined by dividing the prize money at each stake level by the total number of winners on that game.
• 4.6 In the event of a mechanical malfunction however caused, or any other circumstance which results in a duplicate or incorrect game tickets being issued (either paper or electronic) resulting in multiple or duplicate claims, all entitled claimants will equally share the declared prize.
• 4.7 The Management reserve the right to withdraw guarantees in the event of attendances being reduced by adverse weather conditions or the effects of industrial disputes.

5 Jackpot

• 5.1 A Jackpot will operate on the last Full House every day, to win the Jackpot the player must call a valid Full House on/within the maximum amount of numbers permitted on that day. The maximum amount of numbers in respect of the Jackpot will commence at 50 and increase by 1 each week until won.
• 5.2 The Jackpot amount will commence at £500 and increase by £10 each day until won or reaching the cap of £1000.
• 5.3 In the event there is more than one winner on the Full House qualifying for a Jackpot the prizemoney will be equally shared.
• 5.4 Once a Jackpot has been on, it will recommence the following day starting at £500 on/within 50 numbers.
• 5.5 In the event of a dispute, the decision of the management is final.

February Slots Club - Terms and Conditions

Significant Terms

1. Open to Aspers World members only
2. Aspers World is membership free and open to all those aged 18 or over. Photo ID required
3. February Slots Club starts 9th February and ends 8th March 2020
4. Slots Club membership is by invitation only and open to all Aspers World members who have met the appropriate Slots Play criteria between the qualification period (01/01/2020 – 31/01/2020
5. Qualification into February Slots Club does not guarantee automatic entry into any other Slots Club following 8th March
6. Below offers are not to be used in conjunction with any other offer
7. Any disputes must be raised with a member of the management team

Spin to Win a Month of Free Parking

• Open to Slots Club members only, 18 years or over.
• To win the Aspers Stratford City Westfield car parking prize for the month of February, this voucher must be taken to a roulette table at Aspers Casino where the player must have a winning outcome.
• To achieve a winning outcome the roulette wheel will be spun by the Croupier and the spin must land on any number except zero; zero being a loosing bet.
• Aspers Stratford City Westfield car parking month-long tokens (for February) will be issued at one per player per valid winning outcome and will be redeemable against daily car parking validation (when used in conjunction with a valid Westfield car parking ticket and an Aspers World card).
• The parking validation can only be used for parking within the Stratford Westfield Shopping Centre.
• This voucher will only be redeemable at the roulette wheel
• The prize value for an individual car parking validation is £10.00 on Saturday and Sunday, and £7.50 Monday to Friday.
• Voucher has no cash value and thus cannot be exchanged for cash, or for an alternative prize in any circumstance.
• Players can transfer the voucher to any Aspers World cardholder.
• Voucher or car park tokens cannot be resold.
• Any defaced or photocopied voucher or similar will not be accepted.
• Any customer who is barred or excluded from the premises under any circumstance will not be allowed to redeem this voucher.

Free Spin To Win Voucher

• The Super Wheel spin must land on any colour except orange (evens) and light blue (3-1). Both orange and light blue are loosing bets.
• The token will only be redeemable for one spin on the Super Wheel (prize wheel).
• Prize tokens have no cash value and cannot be exchanged for cash or for an alternative prize in any circumstance.
• Any customer who is barred or excluded from the premises under any circumstance will not be allowed to play a token on the Super Wheel or claim

Big Money Bingo

• Only one voucher per offer to be redeemed per holder
• Voucher is valid for one £5 bingo booklet
• Voucher must be redeemed Monday – Sunday at 11am
• To redeem bring this voucher with you to the slots desk.
• Aspers Westfield Stratford City reserve the right to withdraw or amend this offer at anytime

£25 matchplay

• This voucher can only be redeemed by the Slots Club member named within this booklet.
• A corresponding Aspers World or Slots Club card must also be presented at the point of redemption.
• Voucher is not valid if detached from booklet prior to being redeemed.
• Only one voucher per offer to be redeemed per Slots Club member.
• Voucher is valid on the dates overleaf.
• Pay £25 and receive £50 worth of slots play.
• Slots play is for B1 Slot machines only.
• Slots play must be played on day of redemption.
• Aspers and The Casino MK reserve the right to withdraw or amend this offer at any time.

Pay £20 and receive £30 worth of slots play offer

• This voucher can only be redeemed by the Slots Club member named within this booklet.
• A corresponding Aspers World or Slots Club card must also be presented at the point of redemption.
• Voucher is not valid if detached from booklet prior to being redeemed.
• Only one voucher per offer to be redeemed per Slots Club member.
• Voucher is valid on the dates overleaf.
• Pay £20 and receive £30 worth of slots play.
• Slots play is for B1 Slot machines only.
• Slots play must be played on day of redemption.
• Aspers and The Casino MK reserve the right to withdraw or amend this offer at any time

Spin to win - A complimentary meal in Clary’s Restaurant

• To win a complimentary meal in Clary’s Restaurant, this voucher must be taken to the Super Wheel at Aspers Casino where the player must have a winning outcome.
• To achieve a winning outcome, the Super Wheel will be spun by the Croupier and the spin must land on any colour except white; white being a loosing bet.
• Clary’s Restaurant complimentary meal voucher will be issued per player per valid winning outcome.
• The maximum value of the complimentary meal voucher is £128 including VAT.
• This voucher is transferable with no cash alternative.
• Any defaced or photocopied voucher or similar will not be accepted.
• Any guest who is bared or excluded from the premises under any circumstance will not be allowed to redeem this voucher.
• Voucher must be redeemed Monday - Thursday

£10 matchplay

• This voucher can only be redeemed by the Slots Club member named within this booklet.
• A corresponding Aspers World or Slots Club card must also be presented at the point of redemption.
• Voucher is not valid if detached from booklet prior to being redeemed.
• Only one voucher per offer to be redeemed per Slots Club member.
• Voucher is valid on the dates overleaf.
• Pay £10 and receive £20 worth of slots play.
• Slots play is for B1 Slot machines only.
• Slots play must be played on day of redemption.
• Aspers and The Casino MK reserve the right to withdraw or amend this offer at any time