Casino Rules

1. Preliminary
   
   1. These are the Rules of Aspers (Stratford City) Casino. (“casino”)
   2. Aspers Stratford Casino is owned and operated by Genting Casino Stratford Limited (referred to as “Aspers”, “we”, “us” or “our”), a company registered in England and Wales with company number 04498928. Our registered office is at Genting Club Star City, Watson Road, Birmingham, England, B75SA.
2. The Objects of the Casino are:-
   
   1. To provide patrons with opportunities for lawful gaming and other social and recreational facilities including the provision of food and refreshments.
3. Constitution
   1. The casino is owned by Aspers. All powers of Aspers in these rules may be exercised by the Directors of Genting Casino Stratford Limited and by Aspers’ Management team (“Management”) of the casino.
   2. Aspers will provide the casino with the premises and all reasonable necessities for carrying on the business of the casino in accordance with its objects and these rules.
   3. The Aspers shall be the sole authority for interpreting the rules of the casino premises and settling any disputes relating to the affairs of the casino. The conduct of patrons and any questions arising as to the rights or powers or duties of Aspers in relation to the casino shall be solely determined by Aspers.
4. Officers and Management
   1. Any one or more members of Management may review Aspers Rewards membership applications and suspensions.
   2. Aspers or Management may from time-to-time repeal or amend these rules as they see fit for the wellbeing of the casino and its patrons. Any rules or regulations so decided shall be binding on the patrons.
   3. Self-exclusion (SENSE and Casino Led Exclusion) may only be reviewed after 6 months has elapsed and by the General Manager, Deputy General Manager or CSM Gaming.
5. General Rules
   1. The casino will open during the hours permitted for the time being by the Gambling Act or any amending or substitute legislation. Intoxicating liquor may only be supplied in the casino during the hours permitted by the premises licence and whilst the casino is open and prepared to receive patrons.
   2. Patrons must be at least 18 years of age or over to enter the premises and ID Scan is in operation.
   3. Any patron who appears to look under 25 will need to prove they are 18 or over by providing photographic identification.
   4. Aspers reserves the right to shut off any portion of the casino premises at any time to exclude patrons there from.
   5. Aspers will prevent access to the casino to anyone acting in a disorderly manner or anyone who in its judgement is intoxicated.
   6. Patrons are prohibited from bringing alcohol onto the premises and may be refused entry if found in possession of alcoholic beverage.
   7. Patrons whose personal attire is unacceptable to Management may be refused entry.
   8. Aspers reserves the right to request any patron who is believed to be intoxicated to leave the premises.
   9. In the interests of safety of all patrons and staff, patrons must be prepared to offer any hand luggage, bags, carriers, or the like for inspection by Aspers’ staff appointed to that duty. Aspers and Management reserve the absolute right to refuse permission to carry any articles that appointed staff consider being inappropriate for passage into the casino.
   10. All property whatsoever from time to time brought into the casino by any patron shall be at the sole risk of the person bringing such property onto the premises and neither Aspers nor any employee of Aspers shall be liable for any loss or damage to any such article, however occasioned.
   11. No games of hazard or of chance shall be played on the casino premises other than those games agreed by Aspers in the course of its business.
   12. No patron may participate in gaming on the casino premises on behalf of any person not present on the premises at the time, and no patron shall so participate or endeavour to participate unless he is present on the casino premises at the time.
   13. Aspers shall fix total monies payable in respect of any game played at the casino for which table money is chargeable and the time or sessions during which such games may be played in accordance with the provisions of these rules.
   14. No credit shall be given to enable any persons to take part in gaming or in respect of losses by any person in gaming, to which rule shall be no exception.
   15. The casino premises operates CCTV surveillance systems which incorporate video and audio recording. CCTV is used for the protection and security of Aspers’ staff, property, and customers. Aspers shall comply with the Data Protection legislation with respect to the retention of data, data processing and disclosure of personal data – please refer to our Privacy Policy for further information.
   16. For the comfort of all patrons, mobile phones must not be used whilst at the gaming tables or poker tables during a hand.
   17. Cameras or any other recording devices may not be used in the casino w§thout the approval of the Management.
   18. Aspers has absolute discretion to require any patron found in possession or suspected of being in possession of any electrical, mechanical, or computerised article or device for use within the casino premises to leave the premises and where appropriate to suspend, terminate membership or not allow access to the casino.
   19. Aspers is committed to ensuring the health and safety of its staff, patrons on the premises so far as is reasonable and practicable and Aspers will comply with all relevant.
   20. Legislation and approved codes of practice. The staff and patrons have a responsibility to act in a responsible manner to ensure their own health and safety and that of others in the casino.
   21. Aspers is committed to maintaining a safe environment in which patrons may enjoy the facilities provided. The manufacture, distribution, dispensation, possession or use of drugs or controlled substances is prohibited on the premises (this includes all land, property, building and parking areas) and offenders’ membership will be revoked. Aspers will also cooperate with the police in such matters.
   22. Aspers will not tolerate disruptive behaviour. Behaviour will be deemed ‘disruptive’ if casino property is intentionally damaged, threatening, abusive, indecent, or insulting words or behaviour are used towards its patrons or the casino’s employees. Aspers has an absolute discretion to suspend or terminate the membership or refuse entry. Aspers may share information about any criminal act or disorder committed in the casino by patrons with other Asper’s casinos and the relevant regulatory authorities.
   23. Aspers has a strict policy against discrimination and will not knowingly permit others to discriminate against any patron or staff member on the grounds of sex, race, disability, age, sexual orientation, or religious beliefs. Aspers will not tolerate any conduct which may potentially constitute harassment or discrimination against any patron or staff member.
   24. Aspers may initiate and will fully support a criminal investigation following an act of violence against any of its patrons or its employees.
   25. Aspers will remove and exclude from the premises any person suspected or found to have cheated or committed another criminal act. Under these circumstances any attempt to enter the premises will render the excluded person liable to civil action and in accordance with which Aspers will seek to recover its costs of such action. Aspers will also pursue criminal prosecution against those who commit offences on its premises.
   26. Aspers reserves the right to withhold funds where there is knowledge or suspicion that those funds have been exclusively or partly obtained unlawfully, whilst full investigations are concluded. Funds will be retained in the event the investigation confirms unlawful activity has taken place.
   27. Systematic or organised money lending between patrons within the casino is strictly forbidden.
   28. Smoking is only permitted in the designated area of the casino. Any person found to be smoking on the premises, not in the designated area, may be asked to leave.
   29. A patron who self-excludes or has been excluded by us from the casino agrees that Aspers will not be liable for any matter whatsoever if they enter Aspers premises prior to the expiry of the exclusion period.
   30. Full betting rules are available at the Guest Relations desk.
6. Protection of Customer Funds
   1. Funds are not protected in the event of the insolvency of Genting Casino Stratford Limited.
7. Complaints and Disputes
   1. Any complaint or dispute should be raised immediately with a member of the Management team. Should you be dissatisfied with the outcome of a gaming dispute you should ask a member of the Management team for an alternative dispute resolution (ADR) leaflet which outlines the process of further complaints.
8. Experian Identification Check
   1. An electronic identity check may be carried out at the customer’s request for an Aspers Rewards membership. Please note that this ID check does NOT leave a credit “footprint” on an applicant’s credit record. The ID check leaves an ID soft print that is only visible to the individual and not to any lenders and therefore does NOT affect an individual’s credit history or the ability to obtain credit. At no point during this search has Aspers accessed any credit or financial information on the applicant.
9. Anti-Money Laundering & Counter Terrorist Financing (“AML/CTF”)
   1. Patrons are required to produce an acceptable identification document when gaming or transacting at certain threshold levels to ensure Aspers’ compliance with legislative and regulatory Customer Due Diligence and Enhanced Due Diligence obligations.
   2. Aspers may, as part of its ID verification processes and general Enhanced Due Diligence policies and procedures, conduct screening upon patrons with recognised third-party providers where a business relationship has been established.
   3. Aspers has a legal obligation to ensure that any funds played in its casinos are legitimate and may, as part of its regulatory and legal obligations, seek or request information relating to the source of patrons’ funds which may be used for gaming transactions. Aspers also reserves the right not to proceed with any transaction and/or to freeze any monies in its possession until such time that
      • Aspers has obtained the required information to its sole satisfaction: and
      • Aspers has completed any other processes that may be required under its policies and/or procedures or AML/CTF legislation.
   4. Aspers has a legal obligation to ensure that any funds played in our casinos are from a legitimate source. In addition to identification and occupation details, we may request further information and documentary evidence as to the source of a patron’s funds. The information will not be shared outside of Aspers Group, and records will be maintained in accordance with Data Protection legislation.
10. Responsible Operator
    1. Aspers recognises that a small proportion of its patrons may experience problems as a result of their gambling. Aspers is committed to a policy of promoting a responsible attitude to gambling and provides free literature within its casinos for the information and benefit of all. Aspers will ensure that its management and staff are aware of this issue so that they may offer assistance wherever possible. Aspers also offers a self-exclusion programme via Self Enrolment National Self Exclusion (SENSE) with a minimum exclusion period of 6 months.
11. Exclusion of Patrons
    1. Aspers reserve the right to refuse to register patrons for membership at its sole and absolute discretion and shall not be obliged to provide patrons with any rationale for refusal.
    2. Aspers reserve the right to suspend the membership any patron(s) without notice, at any time, and without explanation. Such suspensions may also be enforced at any other casino in the Aspers Group.
    3. Aspers may, in its absolute discretion, at any time, without notice, and for any reason, indefinitely terminate the membership of any patron from the casino. Such termination of membership will also take effect in all other casinos within the Aspers Group. Any patron whose membership is terminated will forfeit any rights or privileges offered by the casino, Aspers Group, or its subsidiaries.
    4. If the membership of a patron is terminated in accordance with 12.3, Aspers reserves the right:
       • to remove the patron, and/or refuse the patron access to any Aspers Group premises:
       • to withhold from said patron the payment of stakes and/or winnings at the casino or any Aspers Group premises; and
       • not to proceed with any transaction and/or to freeze any monies in their possession until such time that they have obtained required information to its sole satisfaction, and/or that it is satisfied it has completed any other processes that may be required under applicable legislation and regulation.
12. Privacy
    1. For further information with regards to how your personal data is processed by us, please refer to our Privacy Policy

Complaints and Disputes

1. COMPLAINTS, DISPUTES & ALTERNATIVE DISPUTE RESOLUTION

• 1.1. Aspers Group fully supports the objective detailed in the Gambling Act 2005 and are committed to best practice on gaming and social responsibility and will ensure gambling is conducted fairly and openly in accordance with company procedures.
• 1.2 Aspers Group has put into effect policies and procedures designed to ensure the supervision at gaming tables is carried out by supervisors and dealers in order to ensure the integrity of gaming is not compromised.
• 1.3 A complaint means a complaint about any aspect of the company and staff conduct in respect of the licensed activities, and a dispute is any complaint which -
• a. Is not resolved at the first stage of the complaints procedure.
• b. Relates to the outcome of the complainant’s gambling transaction.
• 1.4 A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues, such as the service in the restaurant, the quality of the décor or facilities or the availability of space at a particular
• gaming table do not apply, as they would not indicate a possible threat to the licensing objectives.
• 1.5 Should a customer have any complaint or dispute about any gambling related decision, this should be raised immediately with a member of the Aspers management team who should be able to settle this at the time. If it is not settled the customer will be given a gaming dispute leaflet and is free to raise any such complaint or dispute at any time within a date which is not less than 6 months from the date of the disputed incident. The request will be acknowledged within 24 hours of receipt where gambling facilities are available 24 hours a day or within three working days otherwise.
• 1.6 The licensee’s process ends if the customers complaint remains unresolved eight weeks after the licence holder received it, or the customer and the licence holder reach a deadlock or final position in less than eight weeks. The licence holder will then write to the customer with a final letter to explain:
• a. The final decision.
• b. That this is the end of the operator’s complaints process.
• c. How to escalate the complaint to an independent ADR entity if the customer wishes to do so. Therefore, should a customer not be satisfied with the decision, and all internal avenues of dispute resolution have been exhausted, they may refer the matter to IBAS.
• 1.7 IBAS is tasked with reviewing any disputes relating to the land-based casino that cannot be settled internally. Thus, if the customer remains dissatisfied with the decision regarding their gambling dispute, they may refer the matter in writing or by email to time up to 12 months from the end of the operator’s complaints’ process. The application will be acknowledged within three working days of receipt
• 1.8 We recommend visiting the IBAS website: www.ibas-uk.com
  
  In order to make a claim through the IBAS website, you will need to register with the service. You will need a valid, working email address in order to register. Registration is quick, easy and free of charge.
  
  You will then need to complete an IBAS Claim Form by clicking on ‘Make a Claim’.
  
  If you have any difficulty using the website, you are welcome to complete a claim form by hand. We can post you a form, which we will ask you to complete and return.
  
  To request a form, either telephone us on 020 7347 5883 or write to us at: IBAS, PO BOX 62639. London EC3P 3AS
• 1.9 How long does IBAS process take?
  
  Once IBAS has received your completed claim form, they will contact the casino to seek their response.
  
  One of their Case Managers will then send any further questions to either you or the casino until they are satisfied that they have all of the information they need to make an informed decision.
  
  After that, the file containing all of that information is sent to members of IBAS Adjudication Panel. The panellists may have further questions or they may be satisfied that they have enough material to issue an adjudication.
  
  Once they have reached their decision, their findings are typed up and either emailed or posted to both you and the casino simultaneously.
  
  Typically, the whole process will take between 10 and 12 weeks but some cases are resolved faster and other, more complicated cases, may take longer.

2. ASPERS GROUP CASINO COMPLAINTS PROCESS

• 2.1 Any gaming complaint should be resolved by the Dealer and/or Gaming Supervisor at the time of the incident, however if the Dealer or Gaming Supervisor is not able to settle the matter it will be referred to the Duty Manager and Surveillance.
• 2.2 If you are not satisfied with the resolution of the dispute you will be given a gaming dispute leaflet and invited to put your concern in writing to the General Manager, Aspers Casino Stratford, Westfield Stratford City, 312 Montfichet Rd, London, E20 1ET Email: St.gamingdisputes@aspers.co.uk
• 2.3 In response to your enquiry the General Manager will respond to you by email or write to you after investigating the dispute, explaining the decision.
• 2.4 If you are not content with the decision you may write to the Head of Compliance, Aspers Casino Stratford, Westfield Stratford City, 312 Montfichet Rd, London, E20 1ET or via email complaintsesc@aspers.co.uk who will independently investigate the matter.
• 2.5 If you are not satisfied with their findings you may escalate the matter further by having it referred to an Alternative Dispute Resolution entity (ADR) which is IBAS

3. ALTERNATIVE DISPUTE RESOLUTION FOR CASINO & BINGO ARBITRATION ADR PROCESS

• 3.1 The ADR controller will assign an ADR official to investigate the complaint and notify all parties concerned.
• 3.2 The ADR official will request all relevant evidence and documentation from all concerned parties and inform all parties of their right to withdraw at any time from the process. Both parties have a right to see the arguments, evidence, documents and facts put forward by the other party.
• 3.3 The ADR official upon receipt of the evidence will notify the parties that the evidence received constitutes a ‘complete complaint file’. An outcome (proposed decision/resolution) to the dispute will be issued within 90 calendar days from the date the “complete complaint file” has been received (in “certain exceptional cases” in “highly complex disputes” the ADR official is free, at his/ her own discretion, to extend the 90 calendar day deadline). During the course of the investigation the complainant will be kept in touch with progress at least every 30 days.
• 3.4 The ADR official will normally provide a draft report allowing reasonable time for comment from all parties. This may include any statements made and opinions given by experts.
• 3.5 The ADR official will consider any comments prior to completing the report.
• 3.6 The ADR official will provide a final report to the ADR controller outlining the outcomes and grounds on which the proposed decision/resolution is based.
• 3.7 When the ADR controller is satisfied that the process has been adhered to and the decision/resolution in the report is valid, the controller will forward the report to all parties concerned.
• 3.8 In accordance with the Gambling Commission’s expectation, gambling operators will offer ADR which is binding on the operator (if accepted by the consumer) for disputes which would otherwise be taken to the small claims court (currently disputes of not more than £10,000). For disputes over £10,000, the ADR procedure need not be binding – this would allow, for example, that mediation could be employed for disputes of more than £10,000 or for adjudication decisions to be non-binding on the operator.
• 3.9 In accordance with consumer protection requirements, the customer is not legally bound to abide by any IBAS decision and therefore this process does not deny the consumer his or her UK statutory consumer protections.
• by any IPCA decision and therefore this process does not deny the consumer his or her UK statutory consumer protections.

4. GROUNDS TO REFUSE TO DEAL WITH AN ALTERNATIVE DISPUTE RESOLUTION

• 4.1 An ADR Entity can refuse to deal with a dispute but the ADR Entity must provide both parties with a reason for declining the dispute within 3 weeks of receiving the complete complaint file.
• 4.2 The reasons a dispute can be refused† are if:
• a. The consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity;
• b. The dispute is frivolous or vexatious.
• c. The dispute is being, or has been previously, considered by another ADR entity or by a court.
• d. The value of the claim falls below or above the monetary thresholds set by the body; however, IBAS does not set monetary thresholds.
• e. The consumer has not submitted the complaint to the body within the time period specified by the body, provided that such time period is not less than 12 months from the date upon which the trader has given notice to the consumer that the trader is unable to resolve the complaint with the consumer.
• f. Dealing with such a type of dispute would seriously impair the effective operation of the body.

This report is for snapshot date 5^th April 2024. Aspers (Stratford City) Limited has since been renamed as Genting Casino Stratford Limited and became part of the Genting UK group of companies with effect from 8^th April 2025 following a share sale. This report continues to be made available for compliance and archiving purposes.

Genting Casino Stratford Limited – Gender Pay Gap Report – Snapshot Date 5 April 2024

Introduction

Genting Casino Stratford Limited (Aspers Stratford) is part of Aspers UK Holding Limited (AUKH) and operates a Casino at Westfield Stratford City. Genting Casino Stratford Limited employed 373 people in April 2024 and is reporting on the gender pay gap as AUKH’s only site that falls under the reporting requirements of the Gender Pay Gap Information Regulations. As part of AUKH, we are proud to be a socially responsible employer and are committed to equality of opportunity for all our employees, providing a safe and comfortable working environment..

This report provides information on the gender pay gaps at Genting Casino Stratford Limited, looking at the causes for gaps and strategies that are used to narrow gaps. Our basic data:

• The ratio of male/female employees: 68/32
• Total number of employees: 373

(Note: Tronc payments are excluded as they are outside the company’s control.)

How we measure the pay gap

As an employer, we are looking at the gender pay gap and various aspects of the gap in keeping with the reporting requirements. We analyse the differences in the average pay between males and females, and the gender breakdown in the different roles employed by Genting Casino Stratford Limited. The figures set out within the report have been calculated using the methodologies used in the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017.

In line with legal requirements, the following is the collated Gender Pay Gap analysis for Genting Casino Stratford Limited for the snapshot period of April 2024:

• The difference between the MEAN hourly rate of pay of male full-pay employees and that of female full-pay employees is 2.54%.
• The difference between the MEDIAN hourly rate of pay of male full-pay employees and that of female full-pay employees is 0%.

• The difference between the MEAN bonus pay paid to male employees and that paid to female employees is 0%.
• The difference between the MEDIAN bonus pay paid to male employees and that paid to female employees is 0%.

• The proportions of male and female full-pay employees in the lower, lower middle, upper middle, and upper quartile pay bands are:

We employ staff in various roles, we have licensed gaming employees with Personal Functional and Management Licences, F&B employees, security employees, support roles, and management. We continue to be mindful of the gender pay gap and look at ways to address it through:

• Recruitment – We recruit through a broad range of routes with fairness and consistency. The core business roles of experienced Croupiers are predominantly male within the industry and as a business we are committed to actively recruiting for gender balanced trainee croupier schools.
• Flexible Working – As a 24/7 business we offer a wide range of shift patterns and hours of work and will continue to promote this.
• Learning and Development – We are committed to providing blended and e-learning learning and development opportunities.

Statement:

I confirm that the information and the data provided in this report are accurate as of 05 April 2024, which is the ‘snapshot’ date.

Signed:

Richard Noble – Chief Executive Officer
Date of publication: 31.03.2025

Self Service Sports Betting Terminal Rules

These Rules detail the terms under which Betting Terminal bets are accepted at Genting Casino Stratford Limited (company number 07246090). It is your responsibility to ensure that you are familiar with these Rules as we cannot guarantee that our staff will draw them to your attention. By making a bet, you accept these Rules apply to the particular sport or event on which you are placing your bet (including any applicable daily payout limits).

You must exercise your own judgment in choosing to place a bet. You acknowledge that, in placing your bet you are not relying on any statement of any employee of Genting relating to the subject matter of a bet.

Bets can only be placed on the outcome of a future event. If Genting mistakenly accepts a bet for an event that has already occurred or if there is a clear indication of the likely outcome, then the bet will be void and your stake returned.

The customer must be 18 years or older.

Changes to the odds do not have any bearing upon bets that have already been placed and confirmed.

1. MAXIMUM PAYMENTS

   The maximum payout on any bet or bets involving one or more of the same selections are shown below. These maximum payout amounts will apply even if, by taking a price, the level of potential winnings exceeds these amounts.

   Where selections are taken from different categories listed below and are combined in multiple or accumulative bets, the lowest maximum payout limit will apply.

   Where a range of accumulators or other multiple bets are placed including a common selection) the maximum payout will apply to all those bets including that selection, even if the bets are placed over a number of days.

   Any group of customers who have placed the same combination of selections and we believe have been acting as a syndicate will be treated as one customer for the purpose of the limits below.

   • Minimum/Maximum Stakes, Payout Limits
   • Minimum stake per bet/betting slip: £0.50
   • Maximum stake per bet: £200
   • Maximum stake per betting slip: £300
   • The maximum amount that can be won with any ticket is £15,000
   • Maximum winnings per customer/per 24 hours*: £50,000
   • *24 hours is based on the hours of 9am to 9am
   
   

2. ACCEPTANCE & SETTLEMENT OF BETS

   1. Bets are placed with Genting Casino Stratford Limited via the Betting Terminals.
   2. Bets are placed with Genting Casino Stratford Limited via the Betting Terminals.
   3. No bet is accepted until we have provided you with a valid receipt that the bet has been accepted by us. Genting Casino Stratford Limited reserve the right to refuse to accept the whole, or any part of any bet.
   4. It is the responsibility of the customer to check the receipt carefully as mistakes cannot be rectified after the event.
   5. It is your responsibility to ensure you check your receipt to verify that the amount you have paid and your bet details have been correctly recorded. Bets can only be cancelled or changed by mutual consent. You must retain your receipt until all bets on your slip can be fully settled, when any returns due will be paid upon the surrender of your receipt.
   6. In the event of a dead heat for first place, the stake money on a winning selection is divided by the number of winners in the dead heat, and the full odds paid to the reduced stake, with the remainder of the stake money being lost.

   
   A similar rule applies to the place part of a bet where, as a result of a dead heat, more than the required number of selections are placed.

   7. We reserve the right to void any bet accepted by us and withhold settlement if we become aware that the bet breaches the governing rules of the relevant sport or event in question.
   8. Any bet inadvertently accepted after an event has been resolved will be void.
   9. Any bet accepted in error and contrary to the provisions as stated above, will be void even if you have been provided with a valid printed receipt.
   10. We do not accept any responsibility for a bet not being placed for any reason, including but not limited to; computer issues, electricity failure, failureof telecommunications systems or services.
   11. We reserve the right to refuse payment on any bet where we are unable to substantiate the selections and the instructions on our bet capture system.
   12. Betting, by its very nature, is a fast moving environment. We will do all that we can to avoid any obvious errors or omissions in respect of the announcing, publishing, handicaps, place terms, runners or results.
   13. Instructions issued by means of a Press Announcement or by way of a notice displayed on our betting terminals are to be read as being part of these Rules.
   14. Genting Casino Stratford Limited may use information that it collects from you when placing a bet to collate statistics and betting patterns. By placing a bet, you consent to Genting’s use of such information.
   15. Where there is evidence of price, race, match or event rigging, we reserve the right to make bets void or withhold settlement of bets pending the outcome of any subsequent investigation.
   16. Sports Betting. We reserve the right to apply a rule 4 deduction to outright bets on sporting events when a player, contestant or team is withdrawn from the betting after having been declared to play. For betting purposes we consider a player to have been declared to play if he is included in a first round draw (for sports like tennis, snooker and darts) or its equivalent in other sports.
   
   

3. FOOTBALL

   An unplayed or postponed match will be treated as a non-runner for settling purposes unless it is played within the next 24 hours (local time of betting event) in which case the bet will stand. This also refers to games that started but where abandoned before the competition of 90 minutes play.

   Should a team be disqualified or banned from the league prior to the season, then all bets on this team will be made void. Should this happen after the first game of the league was played, the bets on this team will be settled as lost.

   If a player has not entered the field of play before the first goal has been scored, then this player is deemed a "non- runner" for the bet "Which player will score the first goal of the match", all bets on this player are void. If the "Own Goal" is scored by a player who is an option to bet on as the "First/Last Player to Score", the "Own goal" does not count for this player. This means that all bets on specific players to be the first/last to score are "lost".

   Further popular bets, which are offered for football events:

   • Rest of the match: Example if Arsenal were playing Blackpool and the current score was 6-0 the BETTING OPPORTUNITY will before the REST OF THE MATCH ONLY - as if the match started again at the time of placing the bet. The betting slip will indicate the actual score at the time the bet was placed: "Rest of the match from 6:0 - Arsenal" together with the bet for the remaining time i.e. Arsenal, as you think Arsenal will be able to win during the remaining time (the bet would be lost if no more goal would be scored and therefore Arsenal would draw during the remaining time).
   • Handicap: Handicap bets are settled on the basis that one of the teams is given a goal(s) start. Bets are settled by adding (or subtracting) the goal start to the 90 minutes result.
   • Double Chance: Bets are settled on the following possible outcomes in a specified football match - e.g. Barcelona - Real Madrid:
   • Home/Draw- Barcelona to win/Match to end in a draw
   • Away/Draw - Madrid to win/Match to end in a draw
   • Home/Away - Barcelona to win/Madrid to win
   • Drawn no Bet: A draw no bet market is betting on the result of a game by choosing which team will win, if there is a draw the selection is treated like a non-runner.
   • Over/Under: A bet on whether the final result of an event will be above or under a set amount of goals. If the Over/Under line is a whole number and the correct result is equal to it, the selection is treated as a non-runner.
   • Half Time/Full Time: Bets must indicate the result of both, half-time and full-time
   
   

4. PROBLEMS WITH BET INSTRUCTIONS

   1. We will only accept bets on matches and markets for which we quote prices. Any bet taken in error for a match, tournament or market for which no prices are available will be deemed void. In the event that any selections are unclear or illegible then those selections will be deemed void.
   2. Unless otherwise specified, all bets which state a particular team to win will be settled on the 90 minute result of the next match they play.
   3. From time to time we may offer betting on the 'outright result', 'to Win in Extra Time' etc.
   
   

5. AMERICAN FOOTBALL

   Abandoned or postponed matches are void unless rearranged and played within 24 hours (local time at the venue of the event) except for those bets that have already been determined at the time of abandonment or postponement. Unless otherwise specified, for all other bets the event must be played for a total of at least 55 minutes. If a money line, total or handicap bet ends in a draw and no odds have been offered for this option, all bets will be void, the stake will be paid back (odds: 1.00).

   The score at the end of play, including overtime if played, will be taken as the final result, with the exception of Quarter and First Half lines as these do not include overtime.

   • When handicap betting is available, if the match finishes as a tie, stakes will be returned
   • The Home Team is always listed second unless otherwise stated.
   • At least 55 minutes of play must elapse for bets to stand, unless otherwise specified.
   • Overtime counts for all bets unless otherwise specified.
   
   

   If a team is designated to play at home and the game is moved to a venue outside of the state where they reside, bets will be made void. All results as per the official governing bodies - the official Game Book provided at www.nfl.com, at www.ncaa.org, at www.nfleurope.com, at www.cfl.ca and at www.arenafootball.com.

   1. Money Lines. Both teams are priced to win the full game with no handicaps applied. When betting on the money line your team must win the game on the field in order for you to win the bet. For settlement purposes overtime counts. If the game remains tied after overtime, dead heat rules apply.
   2. Point Spread. A point spread bet is a bet on a team to win the game with handicaps applied. To even the match for betting purposes, the favourite gives the 'underdog' × points start. A favourite is indicated by a minus points handicap and the underdog by plus points. At the end of the match, the relevant handicap is added to, or subtracted from the selected teams' score to determine the point spread result. In the event of a tie on the handicap all stakes on this market are returned. For settlement purposes overtime counts.
   3. Game Totals. A total line is offered on the predicted total number of points scored. Prices are offered for the actual score to be over or under this quote. The total result is the combined total points for both teams at the end of the relevant period of play. When the combined scores of both teams equals the totals line then the stakes are returned.
   4. Game Wagers. At least 55-minutes of play must elapse for game bets to stand.
   5. Quarter/1st Half Lines. The relevant quarter or 1st half must be completed for bets to stand. The 4th quarter does not include overtime.
   6. 2nd Half Lines. 2nd Half Point Spread and 2nd Half Game Totals will be available after the 1st half of each game is completed and will be suspended as soon as the 2nd half commences. For settlement purposes the 2nd half lines include overtime. At least 25 minutes of play must elapse in the second half for bets to stand.
   7. Highest scoring quarter. For the purposes of highest scoring quarter betting, overtime does not count as part of the fourth quarter.
   8. First Touchdown. Bets on players to score the first touchdown will only be considered void (non runners) where the player was not in uniform for the match. Otherwise, bets are on the basis of all in, play or not. Bets on the first touchdown will stand as soon as a touchdown is scored, irrespective of any subsequent abandonment of the game.
   9. Ante-post (season betting). If the regular NFC/ AFC season is not completed, all bets on the Superbowl, Conference winners and eight divisions will be void.
   
   

6. ATHLETICS

   For settlement purposes, the podium position or medal ceremony will count as the official result.

7. BOXING

   In the event of a postponed fight, all bets will stand for 30 days. In every fight, a price is quoted for the drawn fight. In the event of a drawn fight, all bets on either boxer to win will be losers.

   The decision given by the referee at the end of a match will stand for settlement purposes. Any subsequent changes will not be taken into consideration.

   The result at the end of the contest is final. This includes any recounts of the judges' scorecards. Any subsequent changes made by governing bodies do not count for betting purposes. If a boxer fails to start a round then the previous completed round is considered the last round of the fight. Should there be a withdrawal, the fight being declared a "No Contest" or a substitution of one of the boxers concerned, bets will be void.

   1. Round Betting. If either fighter fails to answer the bell, his opponent will be deemed to have won in the previous round. If for any reason a points decision is awarded before the full number of rounds is completed, bets will be settled on the round in which the fight was stopped. Bets on boxers to win on points will be deemed winners only after all the scheduled rounds of the fight have been completed.
   
   

   If the fight does not take place for any reason and is started again within 3 full days after the original start date, then all bets count for the rescheduled fight. If the fight is NOT started within 3 full days after the original start date then all bets will be void. If a fight takes place in a country different from the original country then all bets will be void. If a fight takes place on a different venue but in the same country then all bets are valid.

8. CRICKET

   1. Limited Over Matches. All bets will be settled in accordance with the official competition rules. This will include matches where a reduction of overs has taken place. If the competition rules allow the final result to be a tied match, and a tie occurs and we were not offering a tie price, we will settle as a dead-heat. If, however, the competition rules require a bowl-out to decide the outcome of the match following a tie in normal play, the result of the bowl-out will be used for match bet settling purposes.
   2. Other matches. If a match is abandoned due to outside interference, all bets will be made void. Bets will also be void in a weather affected match where at least one ball has not been bowled.
   3. Test Matches. The draw is paid when no result is achieved at the end of 5-days scheduled play. If the teams finish the match (final innings all out or declared) tied on the same total before the scheduled end of play on the fifth day, the draw will be deemed a loser and match bets will be settled as a dead-heat between the two teams.
   4. Top Batsman Betting - Matches Bets on Top Batsman refer to the runs made in the first innings only. Bets will be void on any player not in the starting 11. If a selected player is in the starting 11 then bets are all-in, bat or not. All bets will be settled in accordance with the official competition rules. This will include matches where a reduction of overs has taken place.
   5. Top Bowler Betting. - Matches the same conditions apply as for Top Batsman.
   6. Series Betting. Outright series bets will stand provided one match has been played.
   
   

   Correct score bets will be void if the stipulated number of matches are not played.

   Abandoned or postponed matches are void unless rearranged and played by the end of the second following day (local time at the venue of the event) except for those bets that have already been determined at the time of abandonment or postponement. If the match does not take place within 48 hours, your bet will be void.

   If a match is officially declared with 'no result, all bets on that match will be void. If a match is affected by external actors (such as bad weather), we will settle your bet based on the official competition rule (this includes matches affected by a mathematical calculation such as the Duckworth-Lewis method (DL) or the Jayadevan system (VJD)). If a match ends in a draw or through bowl-off the match betting market will be settled as void.

9. CYCLING

   1. Tour Betting Bets stand on all cyclists whether they participate or not. Bets will be settled on the podium result regardless of any appeals or objections.
   2. Stage Betting Bets will be determined by the result at the podium presentation.

   The winner of the race or stage will be settled on the result of the podium presentation. If there is no podium presentation, bets will be settled on the result immediately declared by the official governing body, irrespective of any subsequent enquiry.

10. DARTS

    1. Match Betting The player progressing to the next round will be deemed the winner, unless a walkover has taken place, when all match bets will be void
    2. Set/Correct Score Betting If the required number of sets or legs to win have not been played, all set/correct score bets will be void.

    In the event of a match starting but not being completed, the player progressing to the next round or being awarded he victory will be deemed the winner for settlement purposes. In the event of a league match starting but not being completed bets will be settled based on the official competition rules.

11. GOLF

    1. Bets will be void on any player failing to tee off in the first round. Bets on any players who are subsequently disqualified or withdrawn will be deemed losers.
    2. Tournament Group/ Top Nationality Betting Bets will be void on non-players and Tattersalls' Rule 40 deductions may apply. Dead Heat rules will apply.
    3. Two/Three Ball Betting. Should any player not play in a 2/3 ball, then all bets on that 2/3 ball will be void. Also, if any player in a 2/3 ball match fails to complete 18-holes in that round, that match is void. In the event of a 2/3 ball being re-arranged, all bets will stand on the original pairings/groupings.
    4. Tournament Winner Betting All outright bets are settled on the trophy presentation.
    5. If a tournament is reduced from the scheduled number of holes, any outright bets placed after the final completed round will be void.
    6. 72-Hole Match/Threesome Betting the winner will be the player achieving the highest placing at the end of the tournament (playoffs included). A player missing the cut is deemed the loser. Where both/all players miss the cut the lowest score when the cut was made will determine settlement.
    7. In the event of a player withdrawing from the tournament before the completion of the first round (18 holes) then all bets on that match/threesome will be considered void. If a player completes the first round and then subsequently withdraws, bets on the withdrawn player will be settled as losers.
    
    

12. MOTOR SPORT

    Throughout the motorsport rules, any reference to drivers should be deemed to include riders, and references to cars should include bikes.

    1. Race Betting. The result at the time of podium presentations counts. All drivers in place to start the warm up lap are deemed as runners.
    2. Championship Betting Bets stand on all drivers and constructors whether they compete or not. Bets will be settled in accordance with the initial Official result given by the governing authority. Any subsequent change to the official result, due to legal challenge or any other reason is ignored for bet settlement purposes.
    3. Race Head to Heads (match bets). The winner of a race head to head will be the driver with the higher finishing position, or the driver who completes the most laps. In the event that two drivers retire on the same lap, bets are void. If either driver fails to appear on the grid for the start of the parade lap then all bets on that head to head are void.
    4. Fastest Qualifier. The driver achieving the fastest official qualifying time in the named qualifying session is the winner. Any subsequent demotions do not count for settlement purposes. Official placings count if times are identical.
    5. Qualifying Match Bets. The driver achieving the faster official qualifying time is the winner. If either driver fails to start a lap in the official race qualifying session, then all bets on that match are void.
    6. To Be Classified (F1)/To Complete The Race. The official FIA classifications will be used when settling this market. Drivers who complete 90% of the number of laps completed by the winner of the race will be classified by the FIA. and will be settled as winners in 'To Be Classified' betting.
    7. Number of Race Leaders. The driver who is in the forwardmost car (normally Pole Position) on the grid at the start of the race counts as a race leader. Subsequent to the start of the race any other driver who crosses the Start/Finish line as the first car on the road counts as a race leader.
    8. Finish in the Points/on the Podium. The result used for settlement is as at the time of the podium presentation. Subsequent disqualifications and/or appeals will not affect bets. Single bets only are accepted on these markets. These markets are win-only.
    9. Fastest Lap. The official result at the time of the podium presentation for the race will be used. If a Grand Prix is abandoned and no official result is declared, all bets on that race will be void. If a driver fails to appear on the grid prior to the start of the warm-up lap, all bets on that driver will be void. If a race takes place on a different venue then all bets placed on the race before the announcement will be void. Bets will be determined by the official standings immediately following an individual race as well as the final Grand Prix of the season and will not be affected by any subsequent enquiries.
    10. Head-to-Head betting: If all drivers finish the race, the winner is the driver with the best official finishing position at the time of the prize ceremony. If both drivers in the bet are non-finishers, the driver who completed the most laps is considered winner.
    
    

13. RUGBY UNION/LEAGUE

    1. The score at the end of the second half, not extra time, will be taken as the final result. In matches where handicap betting is being offered, winning margin and correct score betting is from scratch. In First Try betting, penalty tries do not count.
    2. When we offer both 80 minute and handicap betting but neither is specified on the slip, the bet will stand on the 80 minute result.
    3. When we offer prices for handicap betting only, regardless of any instructions marked on the slip, bets will be settled on the handicap result.
    4. Selections and Stakes Only matches for which we quote prices may be selected. Selections for unquoted matches will be void, and the remainder of the bet will be valid provided that any stipulated minimum number of selections is achieved.
    5. Void Selections A selection from a match which is postponed, abandoned or played at a reversed venue, or which is against different opposition to that listed, will be void and will be treated as a non-runner for settlement purposes.
    6. Outright Betting Outright bets placed on the league will be settled on the winner of the grand final and not the regular season, unless otherwise stated. This also applies to AFL (Australian Football League).
    
    

14. SNOOKER & POOL-BILLIARD

    1. If a player fails to start a tournament or match, all bets on that player, or individual match, will be void. A snooker match is deemed to have started with the break for the first frame. If the full number of frames in a match is not completed, bets on the correct frame score will be settled as void and your stake will be refunded. If one player withdraws or is disqualified and the match has already started, the player progressing to the next round will be considered the winner.
    
    

15. TENNIS

    1. Matches must be completed for bets to stand unless that market has been unconditionally determined at the time the match ended (e.g. First Set winner with final score of 6-3 2-0 retired). If a match is interrupted or postponed, the bets within the framework of the tournament will remain valid until the match is completed. However, matches that are interrupted or postponed, but which do not take place within the framework of the tournament (e.g. exhibition matches), will be declared invalid if the match is not resumed and completed within 72 hours. In the event of an incomplete match for any reason, undetermined bets will be deemed to be void and the stakes will be returned.
    
    

16. BASEBALL

    1. Listed Pitchers. In the event of pitchers being listed, both pitchers must start the game and throw at least one pitch for bets to stand. If either pitcher fails to start the game for any reason, the bet will be deemed as void and the stakes will be returned. Where we do not name a pitcher next to a team, then bets accepted on that team will stand regardless of the starting pitcher.
    2. Side Betting. if a game is "called", or suspended, winners and losers for betting are official after at least 5 innings of play unless the home team is leading after 41⁄2 innings. If a game is "called" or suspended, the winner is determined by the score after the last full inning (unless the home team scores to tie, or takes the lead in the bottom half of the inning, in which case the winner is determined by the score at the time the game is called.) Stakes will be refunded if the home team ties the game and it is then suspended. All games must start on the scheduled date for bets to stand. If a game has been postponed or cancelled before its due start time, all bets will be void. Similarly in the event that a game is carried over to a subsequent day, then all bets will be void.
    3. Total & Runline Betting. When betting on total runs (over/under) or runlines, the game must go to 9-innings (81⁄2 if the home team is ahead) for bets to stand.

    A baseball game is cancelled and the stakes refunded if the game has not begun within 24 hours (local time of betting event) of the original scheduling. If the game has started and was abandoned all bets on the game will be void, the stake will be paid back (odds: 1.00).

17. BASKETBALL

    A basketball game is cancelled and the stakes refunded if the game is not begun within 24 hours (local time of betting event) of the original scheduling. If the game has started and was abandoned the results are regarded to be official if less than 5minutes are left at the time of abandonment. That means:

    • At least 43 minutes of play e.g. for NBA (48 minutes regular playing time)
    • At least 35 minutes of play e.g. for WNBA, NCAAB, FIBA (40 minutes regular playing time)
    
    

    Otherwise all bets will be void, the stake will be paid back (odds: 1.00).

18. WINTER SPORTS

    These rules cover winter sports such as cross country skiing, alpine skiing, ski jumping and biathlon. Podium positions will count as official results, regardless of any subsequent disqualifications. If there is no podium ceremony, settlement will be determined in accordance with the official result declared by the governing body at the end of the event.

19. ICE HOCKEY

    An Ice hockey game is cancelled and the stakes refunded if the game is not begun within 24 hours (local time of betting event) of the original scheduling. If the game has started and was abandoned the results are regarded to be official if less than 5 minutes are left at the time of abandonment. That means:

    • At least 55 minutes of play for "American Ice Hockey" e.g. NHL, AHL UHL, WHL, OHL and Quebec Major Junior hockey league
    • At least 60 minutes of play for "Non-American Ice Hockey"
    
    

    Otherwise all bets will be void, the stake will be paid back (odds: 1.00).

    Overtime (including any subsequent shootout), doesn't count unless stated otherwise. In the event of a shootout, the winning team are credited with one goal and this counts for all markets where applicable (e.g. 2-Way markets are settled on the score at the end of regulation time, unless specifically stated otherwise.)

    If a moneyline, total or handicap bet ends in a draw and no odds have been offered for this option, all bets will be void, the stake will be paid back (odds: 1.00).

20. DISPUTES

    Any dispute should be raised with a member of the management team immediately. Should you not be satisfied with their decision, and all internal avenues of dispute resolution have been exhausted you may refer the matter to Independent Betting Adjudication Service (IBAS). IBAS are tasked with reviewing any complaints or disputes relating to betting that cannot be settled internally.

    The process for settlement of any betting dispute is as follows:

    1. The matter should be raised with a member of the management team
    2. 2. If you are not satisfied with their decision, you should put your concerns in writing to the General Manager of the casino, at Genting Casino Westfield Stratford City, 312 The Loft, Montfichet Road, Olympic Park, London, E20 1ET
    3. If still not satisfied with the decision, you should put your complaint in writing to: The Head of Regulatory Compliance and Surveillance, Genting Club Star City, Watson Road, Birmingham, England, B75SA.
    
    

    Should all internal avenues have been exhausted and you are still not satisfied with the decision regarding your betting complaint or dispute, you may refer the matter in writing to Independent Betting Adjudication Service, PO Box 62639, London, EC3P 3AS

    
    

Over The Counter Sports Betting Terminal Rules

Aspers Stratford General Terms & Conditions

GENERAL:

1. Valid dates for promotions and offers are as specified on the website and/or promotional materials.
2. Entry into promotions and offers constitutes acceptance by the entrant of these terms and conditions.
3. Promoter is Aspers Casino (Stratford) Limited, Genting Club Star City, Watson Road, Birmingham, England, B75SA.
4. Any guest who is barred or excluded from an Aspers premises will not be eligible to redeem promotions and offers.

FREE PLAY:

1. Open to Aspers Rewards members only.
2. A free bet voucher can only be redeemed at cash desk and not directly on the tables.
3. The voucher can be exchanged for either a promotional gaming chip to be used on tables or a promotional ticket to be used on slots or electronics.
4. All promotional funds must be staked before cashing out.
5. Free play bets cannot be broken down into smaller denominations.
6. Only valid for named Aspers Rewards member on dates specified on overleaf of voucher.
7. Not available on Electronic Roulette or at the Sports Betting Office.
8. Offer available on Slot machines. Vouchers have no cash value and are non-transferable.
9. The Promoter is not responsible for any vouchers that are incomplete, misdirected, late, lost, damaged or stolen and these will not be replaced. No photocopies accepted.
10. All vouchers will be retained by Aspers.
11. Vouchers cannot be exchanged for any other service or used in conjunction with any other offer. Vouchers have no cash value.
12. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
13. Any complaints or disputes should be brought to the immediate attention of the Aspers Management Team for resolution.
14. Vouchers can only be redeemed in the casino where the voucher was awarded.
15. Promotional gaming chips are valid until lost and cannot be exchanged for wheel or cash chips. No partnership betting is allowed.

MATCH PLAY:

1. Open to Aspers Rewards members only.
2. Valid for the customer who is named on the voucher only.
3. Not available on Electronic Roulette or Sports Betting Office.
4. Vouchers have no cash value and are non-transferable.
5. All vouchers will be retained by Aspers.
6. Vouchers are withheld once used and winnings are paid out as usual.
7. Vouchers cannot be exchanged for any other service or used in conjunction with any other offer.
8. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms as entered.
9. Any complaints or disputes should be brought to the immediate attention of the Aspers Management Team for resolution.
10. Voucher can be redeemed at Aspers Casino Stratford only.
11. On tables, a bet of the same value must be placed at the table with the voucher.
12. Blackjack – the voucher can only be used on one hand unless the outcome is a standoff, where the voucher will be returned.
13. Roulette - valid for a single even chance bet on roulette. Voucher can only be used on one spin. Does not include any side bets.
14. On Slots and Electronics - the voucher must be presented to the main Cash Desk (guest services/slots desk at Stratford) with the same value bet as detailed on the voucher. All promotional funds must be staked before cashing out.
15. The winnings from this offer can be cashed out at Cash Desk only.
16. One voucher per person per day.
17. The Promoter is not responsible for any vouchers that are incomplete, misdirected, late, lost, damaged or stolen and these will not be replaced. Photocopies or reprints will not be accepted.
18. Any complaints or disputes should be brought to the immediate attention of the Aspers Management Team for resolution.
19. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered, (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
20. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
21. Disregard or failure to meet any of these terms may result in the Management cancelling prizes.

FREE DRINK:

1. The promotion is only open to Aspers Rewards members.
2. The free drink voucher can be redeemed at the Bar for one of the following: A pint of house beer, a 125ml glass of house wine, a single measure house spirit and mixer or soft drink.
3. The offer is not transferrable, cannot be used in conjunction with any other food and drink offers and no cash alternative is available.
4. The Promoter is not responsible for any vouchers that are incomplete, misdirected, late, lost, damaged or stolen and these will not be replaced. Photocopies or reprints will not be accepted.
5. Entry constitutes acceptance by the entrant of these terms and conditions.
6. Any complaints or disputes should be brought to the immediate attention of the Aspers Management Team for resolution.
7. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
8. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
9. Disregard or failure to meet any of these terms may result in the Management cancelling the offer.

FREE MEAL:

1. The promotion is only open to Aspers Rewards members.
2. The free meal voucher should be redeemed at Tanzibar for one main course.
3. The offer is not transferrable, cannot be used in conjunction with any other offers and no cash alternative is available.
4. The Promoter is not responsible for any vouchers that are incomplete, misdirected, late, lost, damaged or stolen and these will not be replaced. Photocopies or reprints will not be accepted.
5. Entry constitutes acceptance by the entrant of these terms and conditions.
6. Any complaints or disputes should be brought to the immediate attention of the Aspers Management Team for resolution.
7. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered, (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
8. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
9. Disregard or failure to meet any of these terms may result in the Management cancelling the offer.

DISCOUNT ON F&B:

1. The promotion is open to all customers.
2. The offer is not transferable, cannot be used in conjunction with any other offer and no cash alternative is available.
3. Aspers Rewards discounts do not apply.
4. Entry constitutes acceptance by the entrant of these terms and conditions.
5. Any complaints or disputes should be brought to the immediate attention of Venue Management for resolution.
6. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered, (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
7. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
8. Disregard or failure to meet any of these terms may result in the Management cancelling the offer.

FREE PARKING:

1. Open to Aspers Rewards members.
2. All Aspers Rewards members are eligible for free parking all day.
3. To qualify for the promotion an Aspers Rewards member must have a registered visit on the same day as the car park ticket redemption.
4. Aspers Rewards members deemed to be using the promotion but not visiting the Aspers venue to use its facilities will be removed from the promotion.
5. Free car parking will be available at Aspers Casino for the Westfield Stratford City car parks.
6. Only one parking voucher can be issued per person in a 24-hour period.
7. The parking voucher must be used on day of issue.
8. Guests can redeem their car parking ticket, at Guest Services at Aspers Stratford.
9. This promotion is only valid on presentation of a qualifying car parking ticket and must be in a condition that allows the conditions of this promotion to be confirmed.
10. Car parking tickets cannot be redeemed as cash.
11. The promotional can be extended or reduced at management discretion, without prejudice to those already taking part.
12. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms. entered (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
13. The promotion may be revoked for any individual member at Aspers Management discretion if they do not comply with the Terms & Conditions of the promotion or are in breach of Aspers’ General Terms & Conditions.
14. Any complaints or disputes should be brought to the immediate attention of the Aspers Management Team for resolution. and are subject to Aspers Complaints and Disputes Process.
15. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
16. Any guest who is barred or excluded from an Aspers’ casino premises will not be eligible to redeem the offer.

WELCOME BACK:

1. Open to selected Aspers Rewards members only, 18 years and over.
2. The offer is available at Aspers Newcastle, Stratford, and the Casino Milton Keynes.
3. Invited guests will receive an email or SMS from Aspers Casino containing a link to their QR code.
4. The offer is valid from a fixed number of days from the date the email is sent. The dates will be visible on the QR code.
5. Within the email, guests are advised to redeem their voucher at the Cash Desk or Guest Services at Stratford by showing their QR code.
6. Only one promotional free points voucher to be redeemed per customer per operational day.
7. Value of the voucher is the amount of Aspers Rewards points added to members account, these will only be added upon redemption of the voucher in an Aspers venue.
8. Vouchers have no cash value, are non-refundable.
9. The Promoter is not responsible for any vouchers that are incomplete, misdirected, late, lost, damaged or stolen and these will not be replaced. Photocopies or reprints will not be accepted.
10. The offer and vouchers included are non-transferable and cannot be redeemed for any cash value.
11. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
12. Any complaints or disputes should be brought to the immediate attention of the Aspers Management Team for resolution. and are subject to Aspers’ Complaints and Disputes process.
13. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
14. Any guest who is barred or excluded from an Aspers’ premises will not be eligible to redeem the offer.

Aspers Stratford Food & Beverage Promotion Terms & Conditions

PARTY PACKAGES:

1. The “Party Packages” Offer is open to all guests at Aspers Westfield Stratford City.
2. The “Party Packages” is available to book all day? every day if it is booked at least 3 days in advance.
3. The “Party Package” offer consists of:
• Beer and pizza, 6 bottled beers and pizza to share £35.
• Wine and pizza, house wine red/white or rosé and pizza to share £30.
• Beer buckets, 6 bottled beers £25
• Big beer buckets, 10 bottled beers £40
• Prosecco bucket, 3 x bottles of Poeti Brut £60
• Wine bucket, 3 bottles of house red, white, or rosé £60
• Big wine bucket, 5 bottles of house red/white or rosé £95
• The pizzas referred to are any pizza on the main menu.
• The bottled beers included in the offer are;
• Staropramen 0%
• Budweiser 330ml
• Corona 330ml
• Miller Genuine Draft 330ml
• Madri 330ml
• Peroni 330ml
• Blue Moon 330ml
• The bottles ‘house wine’ included in the offer are;
• Mountain Range (Sauvignon Blanc)
• Petirrojo (Merlot)
• La Cour des Dames (Grenche Rosé)
• Queen Buffet includes pizza, assorted sliders (egg/meat), fries, chicken goujons, mozzarella dippers, mini mixed spring rolls and one free drink per person for £20 per person.
• King Buffet includes assorted sliders (veg/meat), fries, chicken goujons, mozzarella dippers, mini steak pies, mini roast beef Yorkshire puddings, mini pizzas, mini quiches and one free drink per person for £25 per person.
• Ace Buffet includes canapes on arrival, mini steak pies, mini roast beef Yorkshire puddings, mini pizzas, mini quiches, mini fish and chips, petite fours and one free drink per person for £30 per person.
• Buffet packages are based on a minimum 4 people and include on request the following:
• Free 30-minute gaming demo
• £5 free bet
4. Minimum £100 deposit or 50% of food total paid in advance (whichever is greater).
5. The offer cannot be used in conjunction with any other Aspers offers and specifically cannot be further discounted with membership discount.
6. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
7. Any complaints or disputes should be brought to the immediate attention of the Aspers Management Team for resolution.
8. Any guest who is barred or excluded from an Aspers premises will not be eligible to redeem the offer.
9. Events may occur that render the promotional offer itself impossible due to reasons beyond the control of Aspers.

Aspers Stratford Sports Betting Promotion Terms & Conditions

WEST HAM PRICE BOOST:

1. Open to Aspers guests, non-members, and members.
2. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion. Any disputes must be raised with a member of staff or the management team and are subject to Aspers’ Complaints and Disputes Policy. In the event of any dispute the Managers decision will be final.
3. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms. Any customer who is barred or excluded will not be permitted to take part in the competition.
4. This promotion applies to all the non-friendly West Ham matches that take place in the 2024/2025 football season.
5. On the fixture day, the odds for West Ham to win their match will be boosted and will be bigger than what any other retail UK bookmarker is offering.
6. The boosted price is only available as a single selection, and it cannot be combined in multiple bets.
7. To the get the boosted odd, customers will need to place their bets on matchday from 10am onwards at the Aspers LBO (Betting Terminals will not display boosted odds).
8. The promotion doesn’t apply to in play betting.
9. Aspers reserves the right to cap the stake or to amend the boosted price at any point.

PICK THE FIRST GOALSCORER:

1. Open to Aspers guests, non-members, and members.
2. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
3. Any disputes must be raised with a member of staff or the management team and are subject to Aspers’ Complaints and Disputes Policy.
4. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms. Any customer who is barred or excluded will not be permitted to take part in the competition.
5. Any guest placing a single bet of £10 or above on a 2024-2025 season televised football match, will be awarded a £5 free bet to be used on the first goalscorer market of the same game, as a single selection.
6. The qualifying bet will need to have a minimum odd of 1/1 (evens).
7. Free bets cannot be utilized to generate a free bet.
8. One free bet per guest per match.
9. This offer is only valid on the same matchday of the selected match, and it only refers to the televised football matches that Aspers shows in the venue, through the main UK TV/PPV channels. An updated list of the upcoming football schedule can be found here: https://www.aspersstratford.co.uk/live-sport-schedule.html#Football.
10. Only “over the counter” LBO bets placed on the relevant matchday qualify for a free bet, Betting Terminals are not part of this promotion.
11. As specified by our betting rules, first goalscorer bets only apply to regular time (90 minutes plus injury time). Extra time and penalty shoot-out do not count.
12. Free bets have no cash value. Shall the bet be voided for any reason (the selected player doesn’t play or start the match), the free bet will be considered a loser as no stake can be refunded.
13. Free bets are not for resale. Any defaced of photocopied prize voucher or letter or similar will not be accepted.

BET OF THE DAY:

1. Open to all guests, 18 years old or over.
2. The promotion will be available at Aspers Casino Westfield Stratford City only.
3. Aspers will feature a “bet of the day”, referring to the most important sporting event of the day.
4. To get the advertised prices/markets, bets need to be placed over the counter at the LBO (SSBTs are not part of this promotion).
5. The bet of the day needs to be placed before the event starts (in play betting won’t have the same advertised odds)
6. Prices are subject to change.
7. Aspers reserves the right to cap the stake for a boosted price at any point.
8. Any guest who is barred or excluded from the premises under any circumstance will not be eligible to participate in the promotion or allowed to claim any prize.
9. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
10. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
11. Customers will be notified of material changes to Terms & Conditions before they come into effect and can be by a notice being displayed.
12. Any disputes must be raised immediately with a member of the Management team and are subject to Aspers’ Complaints and Disputes process.

HORSE RACING MONEY BACK:

1. Open to all guests, 18 years old or over.
2. The promotion will be available at Aspers Casino Westfield Stratford City only.
3. Every day, all losing bets on the first race of the featured horse racing meeting of the day will receive their stake back as a free bet, that must be used on the second race of the same meeting.
4. The promotion specifically refers to the two selected races of the day. No free bet can be awarded on redeemed on other races or events.
5. Free bets only apply to win only selections and single bets. In case of each way bets, only the “win part” will be refunded.
6. The maximum stake return as a free bet is £20.
7. One free bet per customer per day.
8. Aspers reserves the right to change the featured meeting of the day at any point.
9. All bets need to be placed over the counter at the LBO (SSBTs are not part of this promotion).
10. Any guest who is barred or excluded from the premises under any circumstance will not be eligible to participate in the promotion or allowed to claim any prize.
11. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
12. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
13. Customers will be notified of material changes to Terms & Conditions before they come into effect and can be by a notice being displayed.
14. Any disputes must be raised immediately with a member of the Management team and are subject to Aspers’ Complaints and Disputes process.

Aspers Stratford Poker Promotion Terms & Conditions

LADIES LEARN TO PLAY:

1. The promotion is open to Aspers Rewards Members aged 18 and over.
2. The promotion consists of three Learn to Play sessions on consecutive Mondays. These will last approximately 2-3 hours.
3. The cost covers all 3 sessions.
4. Participants will be entitled to one free glass of prosecco or a drink to a similar value on each session.
5. At the conclusion of the third session, every participant will be entitled to one free basic entry to any regular Tuesday night tournament. There is no cash alternative, and the entry cannot be transferred. The entry can only be used for regular scheduled tournaments; festivals and special events will be excluded. Usual terms and conditions of entry apply.

ASPERS FULL HOUSE POKER:

1. Open to active Aspers Rewards members only.
2. Aspers Poker Rules will prevail over any situation not covered in these rules.
3. Winners must bring with them valid photo ID or an Aspers Rewards membership card when collecting any cash prize.
4. The promotional period may be extended or reduced at management discretion.
5. Aspers reserve the right to withdraw or amend these promotions at any time, without prejudice to those already participating.
6. Any disputes must be raised with a member of the Aspers’ Management team.
7. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion. Aspers accepts no responsibility for any damage, loss, death, or injury of any kind endured by the Aspers Rewards member by way of redemption of the prize.
8. Any player who is deemed to not be playing in the spirit of the game to manipulate results will be excluded from the promotion.
9. Any guest who is barred or excluded from an Aspers’ casino premises will not be eligible to participate or benefit from any promotion.
10. Any player who is deemed to be manipulating rules or not participating in the spirit of a promotion will be removed from the promotion.

Funding:

1. Cash game promotions are funded by promotional charges on all Texas Hold’em cash game tables. £1 will be taken from a pot totalling £20.00 to £29.50 and a further £1 taken from a pot more than £30.
2. In Omaha games 50p will be taken from a pot totalling £20.00 to £29.50 and a further 50p taken from a pot more than £30.
3. For every £1 collected, 30p will be added to the Cash Race promotion 30p will be added to the Royal Flush Jackpot, 22p will be retained for Poker Promotional Events, 8p will be retained for administration and 10p will be placed in the Jackpot Re-Seed Account.
4. Tournament promotions are funded by withholding 10% of regular tournament prize pools. 100% of these funds will be returned as prizes.

OMAHA:

Omaha games can qualify for the following promotions, with conditions.

• Cash Race
• Royal Flush Jackpot

OMAHA CONDITIONS

Any Omaha games qualify for promotions.
In Omaha double/triple board the Royal Flush needs to be flopped on the first board
Cash Race qualification is as outlined below.
Royal Flush Jackpot is as outlined below, but the claim is limited to 15% of the accrued Jackpot. This will be distributed as 10% to the winning player and 5% to all others dealt in the hand.

CASH RACE:

1. The prize pool will be funded from promotional funds raked during cash games (see below for breakdown).
2. Regular rake cash game players will have the opportunity to play for the entirety of all funds collected towards the Cash Race for the month.
3. Points will be awarded based on Aspers Rewards Points earned in the poker room for cash game play on a 1 for 1 basis.
4. Cash Game Play between the hours of 6am and 2pm will qualify for double Cash Race Points.
5. The top 75 raked cash game players, over a full calendar month automatically qualify for the Aspers Poker Cash Race. The monthly Loyalty Race tournament will take place on the first Sunday of each month unless that falls less than 3 days from the end of the qualifying month where it will be held on the 2nd Sunday.
6. Dates and times for the Monthly Cash Race will be displayed on the Asper’s tournament schedule page.
7. Players who finish in the 100 places outside the top 75, (76-175) will have the opportunity to buy-in for £150+£15. Tickets go on sale immediately after the points collection period ends.
8. All buy-ins at £150 plus all rake contributions to the Loyalty Race go to the tournament prize pool.
9. The buy-ins for positions 76-175 is subject to amendment when prize packages are added by Aspers. This will be notified in advance in the room, on social media and on the website.

ASPERS CASH GAME PROMOTIONS FROM MONDAY 10th MARCH

ROYAL FLUSH JACKPOT:

1. Minimum 4 players must be dealt in the hand
2. Flop a Royal Flush in any suit to claim the Jackpot
3. Omaha players can claim 15% of the total Jackpot
4. In Omaha double/triple board the Royal Flush needs to be flopped on the first board
5. Hold’em distribution is 70% to the player flopping the hand, 20% share between active players at the table and 10% to the rest of the room.
6. Omaha distribution is 10% to the player flopping the hand, 5% share amongst other active players at the table.

HOURLY HIGH HAND PROMOTION:

1. 50% of the amount assigned to Poker promotional events will be used for funding.
2. There must be a minimum of 4 players at the start of the hand.
3. Any discussion of hand(s) during play may void promotion entry and any payment at management discretion.
4. The promotion will run from Monday to Thursday between the hours of 12pm and 5pm. From 10th of March High Promotion will be between 9am – 4pm.
5. The high hand will be awarded hourly.
6. The minimum qualifying High Hand will be a full house, Aces full of Kings.
7. If no qualifying high hand is achieved in that hour, the jackpot will roll over to the following hour. If there is no qualifying high hand at the end of the day, it will roll over to the next day when the promotion is running.
8. Both of a player’s hole cards must be used to make the High-Hand. In the case of quads where the player’s kicker matches the board, the player’s card will take precedence.
9. High Hand must be verified by a member of Aspers’ Management team before added to list of High-Hands.
10. If the high hand is a flopped Royal Flush, the Royal Flush Jackpot will take precedence.
11. If two or more hands of equal value are made, they will split the appropriate prize.
12. The winning cash amount will be deposited into the players’ Aspers account, which can be withdrawn at any time from the Cash Desk.

Hold’em Games Only:

1. Minimum 4 players must be dealt in the hand.
2. Monday – Thursday, 9am-4pm.
3. £100 for the Highest Hand of the hour.
4. Minimum qualifying hand Aces full of Kings
5. Both Hole Cards must be used in the hand
6. If the high hand is not claimed, jackpot rolls over to the following hour / day / week.

FULL T&Cs ON THE WEBSITE FROM 10th MARCH.

SATELLITE SUNDAYS:

1. Open to Aspers Rewards members only, being 18 years or over.
2. Aspers Poker rules will prevail over any situation not covered in these rules.
3. Buy-ins will be clearly indicated on the website and via social media.
4. Prizes will be in the form of a £350 Tournament Entry Voucher.
5. Three £350 tickets are Guaranteed for every tournament.
6. Any additional amount collected that does not form a £350 ticket will be paid in tournament vouchers that can be used in any Aspers tournament.
7. £350 Vouchers may be used for entry into any Aspers Poker Globetrotter event, or any Festival event of the same buy-in or higher.
8. The number of £350 tickets that can be won in a single tournament is the maximum generated by the prize pool.
9. In the case of multiple ticket wins, tickets are transferrable to other Aspers Rewards members, provided at least one has been used by the winner to play an Aspers Poker Globetrotter event or Festival Event of the same buy-in or higher.
10. The promotional period may be extended or reduced at management discretion.
11. Aspers reserve the right to withdraw or amend this promotion at any time, without prejudice to those already participating.
12. Any disputes must be raised with a member of the Aspers’ Management team and are subject to Aspers Complaints and Disputes process.
13. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion. Aspers accepts no responsibility for any damage, loss, death, or injury of any kind endured by the Aspers Rewards member by way of redemption of the prize.
14. Any player who is deemed to not be playing in the spirit of the game to manipulate results will be excluded from the promotion.
15. Any guest who is barred or excluded from an Aspers’ casino premises will not be eligible to redeem the offer.

GLOBETROTTERS:

1. Open to Aspers Rewards members only, being 18 years or over.
2. Aspers Poker Rules will prevail over any situation not covered in these rules.
3. The Aspers Poker Globetrotter Promotion consists of a series of events awarding Prize Packages to named poker events, globally.
4. Aspers Poker Globetrotter events will be displayed on the Aspers Poker website and promoted on social media.
5. Each Aspers tournament will have a specific target event.
6. Buy-in will be £310+£40, either by cash or tournament voucher.
7. Prize Packages will be awarded for various events around the world. Full details of specific events will be available on the Aspers Poker website and Aspers Poker social media.
8. Tournaments will be played in a satellite format, with packages awarded based on the number of entrants.
9. Prize Packages will consist of flights, accommodation, money for expenses and entry into the target event. Details for each event will be posted on the website and via social media.
10. Expenses will be credited to the winning player’s Aspers account 14 days before the target event.
11. Packages won are non-transferable.
12. Packages won for a specific destination may not be swapped for packages in a different event.
13. There is no cash alternative to the package. If a player wins a package, they are unable to take, then it will be awarded to the next highest finisher in the satellite.
14. It is a player’s responsibility to ensure they can travel to the country of the target event.
15. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms.
16. Any disputes must be raised with a member of the Aspers’ Management team and are subject to Aspers Complaints and Disputes process.
17. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion. Aspers accepts no responsibility for any damage, loss, death, or injury of any kind endured by the Aspers Rewards member by way of redemption of the prize.
18. Any player who is deemed to not be playing in the spirit of the game to manipulate results will be excluded from the promotion.

Aspers Stratford Promotion Terms & Conditions

Stratford Midweek Money Draw

Promoter

Genting Casino Stratford Limited (company number 07246090) c/o Aspers Casino Westfield Stratford City, 312 The Loft, Montfichet Road Olympic Park, London, E20 1ET. Genting Casino Stratford Limited is licensed and regulated by the UK Gambling Commission with account number 26947 (“Aspers Stratford Casino”, “we”, “us”).

All entries are subject to the following terms and conditions – please read the following carefully.

Terms and Conditions of Entry

1. Promotion starts Thursday 1st May 2025 at 09:00.
2. Promotion ends Thursday 19th June 2025 at 22:00.
3. Prize Draws will take place at 16:00, 20:00 and 22:00 every Tuesday, Wednesday and Thursday during the promotional period.
4. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.
5. This promotion is open to all Aspers Stratford Casino members aged 18 years or over except employees of the Promoter, Genting Management Services Limited and Genting Casinos UK Limited, their families, agents, agencies, and anyone else professionally connected with this promotion who are all precluded from promotion.
6. The Promoter operates a Challenge 25 policy, so please ensure that you bring your photographic I.D with you if asked.
7. No purchase necessary.
8. Entry tickets available from Guest Services daily between 09:00 – 21:45 every Tuesday, Wednesday and Thursday between Thursday 1st May 2025 – Thursday 29th May 2025.
9. One ticket given per person, upon entry.

How to Enter

10. Entrants can collect a prize draw ticket from Guest Services, upon entry.
11. Entry tickets will require you to note down your full name, contact number and membership number. Tickets not filled in will be disregarded.
12. Prize draw tickets must be deposited in the prize draw box situated inside the casino. Participants are solely responsible for ensuring they bring their entry tickets and place them in the draw box. Lost or missing tickets will not be replaced.
13. Prize draw last entries will close 15 minutes before each draw. No entries will be accepted after this time. Entry into subsequent draws will open after each draw is complete.

Prizes

Daily prizes:

• 16:00 draw - £250 cash
• 20:00 draw - £250 cash
• 22:00 draw - £500 cash

Prize terms and conditions

14. Winners may be required to provide valid photographic identification in order to claim their prize.
15. The Promoter reserves the right to change or substitute a prize if they reasonably deem it necessary.
16. Prizes are non-transferable.

Selection of Winner(s)

21. Prize draws will be made on the gaming floor by a member of Aspers Stratford Casino Management Team, or an independent person/s nominated by them at 16:00, 20:00 and 22:00 on the dates listed above.
22. Winners need to be present in Aspers Stratford Casino at the time of the draw to claim their prize. One ticket to be drawn from the tombola for each draw. Winners will be called three times and will have 3 minutes to respond to each call. If they do not respond after the third call, we will announce that ticket is void and a re-draw will take place.
23. Winning tickets will be retained for audit purposes.
24. Winning tickets from 16:00 and 20:00 draws will not be placed back into the prize draw box, but all other tickets will be kept in for the following draw that day. The tombola will be cleared after the final 22:00 draw daily.

General Terms

24. The Promoter’s decision is final in all matters relating to this promotion. Anyone found abusing or breaching the spirit of this promotion will be prevented from participating in any further promotional activity.
25. The Promoter reserves the right to:
• Refuse to accept any entry if a ticket appears to be defective, tampered with, misprinted, damaged, defaced, forged or reconstructed.
• Void any entries (and any prize if necessary) in the event of entrant misconduct, fraud, or breach of these terms;
• Amend, alter or terminate this promotion or any specific entries in the event of circumstances beyond its reasonable control; or
• Terminate any entry (including winning entries) where entrants are subject to any barring, suspension or self-exclusion.
26. The Promoters accept no responsibility or liability for:
• Incomplete entry forms; nor
• Any liability or responsibility otherwise arising from this promotion.

Your data:

21. All data provided will be processed in accordance with the Promoter Privacy policy that is available at Reception and https://www.aspersstratford.co.uk/terms-conditions-policies.html#privacy-policy
22. Surname and County of the Prize Draw winners will be available until 29.06.2025.
23. You may withdraw consent to your information being made available or request that less information be made available by speaking with a member of the Management Team, nevertheless the information will be shared with Government Agencies if required.

Disputes

25. Any dispute arising from these Terms and Conditions or not covered in the provisions of these Terms and Conditions, the decision of Aspers Stratford Casino Management Team will be final.

Governing Law and Jurisdiction

26. This promotion and any dispute in connection with it shall be governed by the laws of England and the courts of England shall have exclusive jurisdiction in relation to any disputes including all non-contractual disputes.

Responsible Gambling

Aspers Stratford Casino recognises that a small proportion of its Patrons may experience problems as a result of their gambling. Aspers Stratford Casino is committed to a policy of promoting a responsible attitude to gambling and provides free literature within its casinos for the information and benefit of all. Aspers Stratford Casino will ensure that its management and staff are aware of this issue so that they may assist wherever possible. Aspers Stratford Casino operates SENSE (Self-Enrolment National Self-Exclusion) scheme so if you would like to discuss your gambling please speak to a member of the management team.

Westfield 20% Staff Offer

• This promotion will run from 9am, Monday 17th March and is only open to staff members of Westfield retailers.
• It will entitle staff members of Westfield retailers to 20% off their food when ordering from Tanzibar.
• Only house drinks and house soft drinks will be eligible for discount.
• To confirm eligibility for this offer, Westfield staff must show their Westfield staff pass.
• This offer is not transferable, cannot be used in conjunction with any other offer and no cash alternative is available.
• Aspers Loyalty discounts do not apply.
• Entry constitutes acceptance by the entrant of these terms and conditions.
• Any complaints or disputes should be brought to the immediate attention of Venue Management for resolution.
• The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered, (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
• Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
• Disregard or failure to meet any of these terms may result in the Management cancelling the offer.
• Promoter: Aspers UK Holdings Limited Group, c/o WB Company Services Limited, 3 Dorset Rise, Blackfriars, London, EC4Y 8EN.

Complimentary Stay Atlantis Paradise Island in The Bahamas Terms & Conditions

1. Offer is valid one time from April 1-October 31, 2025.
2. Three-night minimum stay is required to qualify for this offer.
3. Blackout dates will apply.
4. Subject to hotel availability.
5. Customer is responsible for VAT, resort fees and housekeeping gratuities (unless otherwise specified).
6. Airfare and meals are not included unless specified.
7. Complimentary room taxes are valid only on complimentary room night offers.
8. Guests are responsible for room taxes on all pay nights. Offer is valid for 1 (one) room only.
9. If room type changes, fees and housekeeping gratuity will adjust accordingly.
10. Resort credit is valid for 4 nights and is allocated per night and will not accumulate for the trip if it is not depleted on an individual day.
11. Resort credit is not valid for gratuities or value-added taxes (VAT).
12. Limit one resort credit promotion per player account.
13. Unused resort credits will be forfeited. No cash value.
14. Offer is non-transferable and cannot be combined with any other Crown UK or Atlantis offers.
15. Customer must post a credit card at time of reservation.
16. Additional room and room nights may be available at a special casino rate.
17. Room is based on double occupancy.
18. Additional guests over the age of 12 will result in an additional charge per person per night.
19. Atlantis management reserves the right to modify, change or cancel at its sole discretion.
20. Any upfront complimentaries will be applied to your preferred player account.
21. Additional complimentaries may be available once all upfront complimentaries have been earned.
22. Guests must cancel their room 7 days or more prior to their arrival date and receive a cancellation number in order to avoid a cancellation penalty.
23. If guest cancels their room 6 days or less prior to their arrival date, guest is subject to a cancellation charge of the first night's room rate.
24. Reservations that are no shows/not cancelled will result in the guest being charged for the full length of the stay booked at the nightly cancellation rate.
25. Nightly cancellation and no-show rates are The Coral $200, The Royal $300 and The Cove/The Reef $450.
26. Gambling Problem? US 800.522.4700 · Bahamas 880.522.4700.

LIVE SPORT SPECIALS:

1. Open to individuals 18 years or over.
2. The promotion is ‘Live Sport Specials’ and will be applicable to all customers at Aspers Casino Westfield Stratford City.
3. The “Live Sport Specials” are available two hours before the start of any live sporting event scheduled on our website and shown on the main screens in Tanzibar bar and ends when the match is scheduled to finish.
4. The “Live Sport Specials” are:
• £5 per drink, drinks within the promotion are listed below:
• Guinness
• Madri
• Staropramen
• Pravha
• Doom Bar
• Aspall Cider
• 175ml house wine (red, white or rosé)
• Or 6 bottle of beers for £25
• Choice of bottles listed below:
• Staropramen 0%
• Budweiser 330ml
• Corona 330ml
• Miller Genuine Draft 330ml
• Madri 330ml
• Peroni 330ml
• Blue Moon 330ml
• Wings Offer - 10, 20, 30 wings (including cauliflower wings) for £8, £15 or £20.
• 10 wings cost £8.
• 20 wings cost £15.
• 30 wings cost £20.
• Choose one of these flavours:
• Honey and Sesame
• Sweet Chilli
• Franks red hot
• All served with Cooling Ranch Sauce
• 2 for 1 Hot Dogs & fries for £8.00
• Classic Hot Dog served with mustard, ketchup and crispy fried onions w/ fries.
• Nachos Sharer - £8.00
• Tortilla chips, with cheese, salsa, guacamole, and sour cream
5. The offer cannot be used in conjunction with any other Aspers offers.
6. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms. entered (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion. Any complaints or disputes should be brought to the immediate attention of the Aspers Management Team for resolution.
7. Any guest who is barred or excluded from an Aspers premises will not be eligible to redeem the offer.
8. Events may occur that render the promotional offer itself impossible due to reasons beyond the control of Aspers.
9. Aspers reserve the right to withdraw or amend this offer at any time In line with Licence Conditions and Codes of Practice “fair and open” provisions and Responsible Service of Alcohol.
10. In the event of any dispute the Managers decision will be final.