All Rules form part of the General Casino Terms and Conditions, which were accepted by you when you joined as a Customer. To the extent there is any inconsistency between any of the General Casino Terms and Conditions or any of the Rules, then the General Casino Terms and Conditions shall prevail.
We reserve the right to amend our Rules. However, we will make reasonable efforts to ensure that any significant changes to them will be notified to you via a prominent notice posted in the reception area 7 days prior to their being imposed. It remains your responsibility to periodically check the Rules to ensure that you continue to agree with them. Once you play a game, you will be deemed to have accepted and be bound by these Rules.
1 Before Play
2 During Play
3 Stopping the Game
4 Claiming The Prize
These terms and conditions govern participation in the Aspers World program and the issue and use of the Aspers World cards. In these terms and conditions “Aspers” means Aspers Group Limited and “Member” means a person to whom a card has been issued.
These terms and conditions should be read in conjunction with the casino rules, available online at www.aspersstratford.co.uk. If you apply to join Aspers World, you agree to these terms.
Access to prize offers on tables, poker, slots or electronics requires Aspers World Voyager, Gold or VIP membership. Players must handover their membership card when redeeming prizes at the Loyalty Club desk.
Passenger cardholders will be eligible for the following benefits:
Voyager cardholders will be eligible for the following benefits:
Gold cardholders will be eligible for the following benefits:
VIP cards are awarded by invitation only. VIP cardholders will be eligible for the following benefits:
To receive the full benefits of Aspers World, simply bring valid photo identification along to our Loyalty Club Desk and ask to sign up to Aspers World.
To cash out or buy-in over £1500, valid photo identification is required.
Once you have received your Aspers World card, simply insert the card into your gaming machine whilst you are playing or hand to your table games dealer and this will enable you to access instant prize rewards, receive details of all the latest offers, access to promotions and exclusive invites to special events.
Freeplay Xtra will automatically accrue every time you use your card and game on slots, electronic roulette or card games at any Aspers casino.
Each gaming transaction will earn you Freeplay Xtra at a rate of 2% of average theoretical win based on game hold and turnover during your session.
Freeplay Xtra balances will be expired once a customer has been inactive for a period of three months. Inactive means failing to record any carded visit or purchase at any Aspers property.
Freeplay Xtra can be redeemed once you have accrued a minimum of £1 in value.
Freeplay Xtra can be redeemed as additional gaming credit on slots and electronics or can be used for full or part payment on food and beverage purchases. To redeem Freeplay Xtra on slots simply enter your six digit pin number (day, month, year of birthday in 01 01 01 format) via the player display screen and choose the amount you wish to redeem. Balances are only redeemable in £1 amounts. To redeem your Freeplay Xtra on food and beverage purchases simply hand over your card at the point of purchase and instruct the member of staff on how much you would like to redeem.
The Aspers Group is committed to conducting its business with integrity and to adopting respectable and ethical standards, acting across its business interests with due care and diligence. The Company is committed to compliance with the Gambling Act 2005, the Gambling Commission’s Licence conditions and Codes of Practice, the Anti-Money Laundering Regulations 2007and the Licensing Act 2003.
The Company ensures that its employees are aware of and fully comply with the licensing objectives and will deal with the Gambling Commission in an open and co-operative way. We are committed to socially responsible gambling and run and support the Aspers initiative, 'Community Action for Responsible Gaming' (CARG), in any area that we operate an Aspers casino.
The Aspers Group has internal procedures in place to ensure that its business is conducted in compliance with all relevant primary and secondary legislation. The procedures will be communicated to all relevant staff and all those staff members who are required to hold a Gambling Commission Personal Licence will have the requisite competency for the licence held and the responsibilities associated with that position. We have well established staff practices and procedures in place including procedures for all staff to report grievances.
We believe that a well-structured and organised corporate business with well-trained management and staff is essential to our success. We deliver this success within the UK gambling legislative framework, working with our regulator through our management and compliance teams.
We all take risks, and gambling is a style of risk taking that can be exciting and fun. For most people who enjoy gambling in a casino it is an entertaining experience.
The temptation to try your luck or experience an early win may be irresistible. Each time you win you may find that you spend your winnings on more gambling, and if you lose you may desperately continue, hoping that a ‘big win’ is just around the corner. The more you do this the more absorbed you become in the activity.
This is why gambling can be habit forming. If you have lost control of your gambling, and gambling isn’t fun for you anymore read on, this information may help; or if you know someone who is not gambling responsibly, pass on this leaflet.
The following questions have been devised for gamblers to ask themselves
SENSE allows people who believe they have a problem with their gambling to voluntarily enroll in a scheme to exclude themselves nationally from all land-based casinos in the UK.
GamCare operate the National Gambling Helpline and remains the first port of call for anyone experiencing problems with gambling. GamCare’s fully-trained advisers provide confidential advice, information and support to anyone experiencing a gambling problem, as well as to affected others. GamCare’s advisers take calls over the phone as well as through a secure chat system. The service is confidential and is available 8am until Midnight, seven days a week.
National Gambling Helpline 0808 8020 133
8am to midnight - 7 days a week
Global online support service for people who have been adversely affected by gambling. Our team of expert advisers deliver effective support via:
This site offers various help for the compulsive gambler including a Forum, Chat Room, Literature and of course most importantly a meeting finder
Meetings are the core of Gamblers Anonymous and they have meetings every day of the week throughout the UK
Gordon Moody Association offers a unique and intensive residential treatment programme in the UK for those gamblers most severely addicted
To apply for a position please complete the online form on http://gordonmoody.org.uk/
Helpline 08088 084000
Offers advice and support to enable callers to deal with their debts in a proactive and informed way. Self-help information packs are sent free to individuals with debt problems.
Established by the Responsibility in Gambling Trust to provide advice and information about responsible gambling.
On this website, you'll find advice and get access to free, confidential help by phone or online. You can learn about how gambling works, check if you or someone you know may have a gambling problem, and find tips on how to stay in control
Tel 0300 500 5000
The Money Advice Service is an independent service which gives free, unbiased money advice to everyone across the UK – online, over the phone and face to face.
In order to run our business and to provide you with information about products or services that may be of interest to you, We may collect "personal information" (i.e. information that could be used to contact you directly such as full name, postal address, phone number, credit/debit card information or email address) or "demographic information" (i.e. information that you give us or that we collect, that is not personal information; this may include but is not limited to post code, home town, gender, username, age/birth date, browsing history information, your IP address and registration history.
If you join Aspers World, our loyalty program, we will also record your facial image and verify you are who you say you are by requesting some form of ID. This ID information will also be recoded. When you join Aspers World you will be given an Aspers World card, this can then be used at the gaming tables or in most of our Electronic products and for F&B purchases. A full set of terms and condition for Aspers World can be found on our web sites. Each time you use the Aspers World card we will record details of you visit to the Casino and we will also record any transaction you perform on the Gambling Products. When you use your card at the gaming tables the same will apply we will record the details of your gambling activity.
We use your personal information to enable us to efficiently run our business and to contact you about products and services that may be of interest such as events and promotions.
We also use your Personal Information to ensure we comply with the Casino Industry Gambling Regulations as specified by our Regulator, The Gambling Commission.
In order to uphold and comply with Anti-Money Laundering Regulations 2017 wemay pass on your Personal Information to Law Enforcement authorities who may make such requests in the line of their investigations.
If you have given explicit consent to do so then we will also share your Personal Information with our Aspers Online partner Stride, who will provide you with specific products and offers relating to Aspers Online.
The accuracy and integrity of your Personal Information is very important to us. If you feel at any time that the information we hold about you is incorrect or requires updating then please contact us by any means possible and we will update or correct our records.
We may periodically contact you or speak to you in person about the accuracy of your Personal Information as our efforts to ensure it is accurate are ongoing.
How long are we going to inform the customer we will keep their information
We do under normal circumstances and if you have not requested otherwise, retain your Personal Information for a minimum of 2 years.
If after 2 years you have made 1 or more visits to any of our Casino’s or you are an active online player at Aspers Online then we will contact you to verify that the information we hold about you is still accurate and that you are still happy for us to hold this information about you.
If after 2 years you have not made a registered* visit to any of our Casino’s or you are not an active online player at Aspers Online then we will remove your Personal Information from our databases and systems.
*A ‘registered’ visit is classified as a visit which has been recorded on our internal systems. Examples include via customer use of the Aspers World card, other recorded transactional activity or via redemption of a promotion (on-site).
Under the General Data Protection Regulation instruction, you have a number of rights regarding your Personal Information. (what follows is a short explanation, full details can be found at the Information Commissionaires Office web site: https://ico.org.uk/ )
The Group has security measures in place to protect against the loss, misuse and alteration of your personal information.
Aspers Casino Westfield Stratford City
312 The Loft
Montfichet Road Olympic Park
Alternatively, enquires can be made in person at any of our Aspers Casinos. Please note that in all circumstances ID verification will be required before any Personal Information is released.Data Subject Access Request Form
Aspers fully supports the objective detailed in the Gambling Act 2005 that gambling be conducted in a fair and open way.
Should you have any complaint or dispute about any gambling related decision, a member of our management team should be able to settle the problem for you at the time.
However, should you not be satisfied with their decision, and all internal avenues of dispute resolution have been exhausted you may refer the matter to the Independent Panel for Casino and Bingo Arbitration (IPCA).
The IPCA is tasked with reviewing any complaints or disputes relating to the land based casino and bingo industries that cannot be settled internally.
The process for settlement of any gambling related dispute is as follows:-
Aspers (Stratford City) Limited is part of the Aspers Group PLC and operates a Casino at Westfield Stratford, open 24 hours a day, 364 days of the year. Aspers employs around 570 people at Stratford, and are reporting on the gender pay gap at currently the Group's only site that comes under the reporting rules of the Gender Pay Gap Information Regulations. As part of the Aspers Group, we are proud to be a socially responsible employer and are committed to equality of opportunity for all our staff and providing a safe and comfortable working environment.
This report provides information on the gender pay gaps at Stratford, looks at the causes for gaps and strategies that we can use to narrow gaps. Here is our basic data:
(Tronc payments have been excluded as they are outside Aspers control)
We are looking at the gender pay gap and various aspects of the gap in keeping with the reporting requirements. We look at the differences in average pay between men and women, and the gender breakdown in the different roles that we have at our Aspers Westfield Stratford City Casino. The data that we are required to publish is:
(a) The difference between the mean hourly rate of pay of male full-pay employees and that of female full-pay employees;
|FTE||Standard Hourly Rate|
|Female||201||£10.35||Mean Gender Pay Gap 4%|
(b) The difference between the median hourly rate of pay of male full-pay employees and that of female full-pay employees;
|FTE||Median Hourly Rate|
|Female||201||£9.14||Median Gender Pay Gap 9.2%|
(c) The difference between the mean bonus pay paid to male employees and that paid to female employees;
|FTE||Mean Bonus Payment|
|Female||201||£252.60||Mean Gender Bonus Pay Gap -25.6%|
(d) The difference between the median bonus pay paid to male employees and that paid to female employees;
|FTE||Median Hourly Rate|
|Female||7||£500.00||Median Gender Bonus Pay Gap -200%|
(e) The proportions of male and female employees who were paid bonus pay;
|FTE||FTE with Bonus payments||%|
(f) The proportions of male and female full-pay employees in the lower, lower middle, upper middle and upper quartile pay bands.
|Lower Middle Quartile||61%||39%|
|Upper Middle Quartile||69%||31%|
We are looking in to the reasons for disparities in pay, and how we can close the gap. It's important to remember that the data combines jobs where experience and seniority may be factors in pay levels. We employ staff in various roles, we have licensed Gaming staff with PFL licences, hospitality and valet staff, Security staff and support roles, and management. However, we do have a large number of positions in relatively low- skilled and low paid work and in the general UK labour market a greater proportion of these workers are female.
We are mindful of the gender pay gap and are looking at ways to address it through:
I confirm that the information and the data provided in this report is accurate as of 05 April 2017, which is the 'snapshot' date.
Date of publication: 26 March 2018
The Fu Dao Le slot game malfunctioned on 18th June 2018 and after investigation we were advised that the chance of winning the pots in the B2 game was being carried over from the B3 game and if both games were played in that order within the same session, then the pots would drop less often than intended
To ensure that Aspers Group has not benefitted from this fault all monies associated have been donated to a responsible gambling charity
The Icy Wilds slot game malfunctioned in 2017 and after investigation it was confirmed that the game paid a lower than target percentage return.
To ensure that Aspers Group has not benefitted from this fault all monies associated have been donated to a responsible gambling charity.
Vouchers can only be redeemed at Aspers Casino Westfield Stratford City. Promo codes can only be redeemed on Aspers Casino. All offers valid until 30/06/2018.
Free Drink Voucher:
Free Light Bite Voucher:
Free Bet Voucher:
Free Online Bet Voucher:
Aspers and The Casino MK cannot and will not be liable or responsible for your use of the SlotGuru App and any results. The SlotGuru app provides statistical machine volatility information but not does in any way predict your individual results. Please see terms and conditions of use at www.slotguru.net for further details. This does not affect your statutory rights. Please gamble responsibly.