Casino Rules

1. These are the rules of Aspers (Stratford City) Casino.
1.1. The Proprietor of Aspers Casino is operated by Aspers (Stratford City) Limited (the Proprietor)

The Objects of the Casino are:-

2. To provide Patrons with opportunities for lawful gaming and other social and recreational facilities including the provision of food and refreshments;

Constitution

3. The Casino is owned by the Proprietor. All powers of the Proprietor in these Rules may be exercised by the Directors of Aspers (Stratford City) Limited and by Management of the Casino.
3.1. The Proprietor will provide the Casino with the premises and all reasonable necessities for carrying on the Casino in accordance with its objects and these rules.
3.2. The Proprietor shall be the sole authority for interpreting the rules of the Casino premises and settling any disputes relating to the affairs of the Casino. The conduct of Patrons and any questions arising as to the rights or pow

Officers and Management

4. Any one or more members of Management may review membership applications and suspensions.
4.1. The Proprietor or Company Officers may from time to time repeal or amend these Rules as they see fit for the well being of the Casino and its Patrons. Any Rules or Regulations so decided shall be binding on the Patrons.
4.2. Self exclusion may only be reviewed after 6 months has elapsed and by the General Manager or Head of Gaming.

General Rules

5. The Casino will open during the hours permitted for the time being by the Gambling Act or any amending or substitute legislation. Intoxicating liquor may only be supplied in the Casino during the hours permitted by the Premises Licence and whilst the Casino is open and prepared to receive Patrons.
5.1. Patrons must be at least 18 years of age or over to enter the premises.
5.2. Any Patron who appears to look under 21 will need to prove they are 18 or over by providing photographic identification.
5.3. The Proprietor reserves the right to shut off any portion of the Casino premises at any time to exclude Patrons there from.
5.4. The Proprietor will prevent access to the Casino to anyone acting in a disorderly manner or anyone who in its judgement is intoxicated.
5.5. Patrons are prohibited from bringing alcohol onto the premises and may be refused entry if found in possession of alcoholic beverage.
5.6. Patrons whose personal attire is unacceptable to Management may be refused entry.
5.7. The Proprietor reserves the right to request any Patron who is believed to be intoxicated to leave the premises.
5.8. In the interests of safety of all Patrons and Staff, Patrons must be prepared to offer any hand luggage, bags, carriers or the like for inspection by the Proprietors staff appointed to that duty. The Proprietor and Management reserve the absolute right to refuse permission to carry any articles that appointed staff consider being inappropriate for passage into the Casino.
5.9. All property whatsoever from time to time brought into the Casino by any Patron shall be at the sole risk of the person bringing such property onto the premises and neither the Proprietor nor any employee of the Proprietor shall be liable for any loss or damage to any such article, however occasioned.
5.10. No games of hazard or of chance shall be played on the Casino premises other than those games agreed by the Proprietor in the course of its business.
5.11. No Patron may participate in gaming on the Casino premises on behalf of any person not present on the premises at the time, and no Patron shall so participate or endeavour to participate unless he is present on the Casino premises at the time.
5.12. The Proprietor shall fix total monies payable in respect of any game played at the Casino for which table money is chargeable and the time or sessions during which such games may be played in accordance with the provisions of these Rules.
5.13. No credit shall be given to enable any persons to take part in gaming or in respect of losses by any person in gaming, to which rule shall be no exception.
5.14. The details of customers shall be kept in files administered by ‘The Data Controller Aspers Casino’. All enquiries should be addressed to The Data Controller at the Casino Premises. Subject data shall be held for the purpose of legal compliance, the commercial use of the Casino and for the prevention and detection of Crime. Such data shal include photographic images where appropriate. Aspers premises have CCTV surveillance which incorporates be video and audio recording. CCTV is used for the protection and security of Aspers staff, property and customers. Aspers shall comply with the Data
Protection Act 1998 with respect to the retention of data, data processing and disclosure.
5.15. In addition the Proprietor will use information for administration, customer services, marketing and carrying out appropriate security or financial checks. Marketing may contact Members by mail, e-mail, phone or text messaging service about our services or promotions, which may be of interest to Members unless the Member has specifically indicated no correspondence in their original application.
5.16. For the comfort of all Patrons, mobile phones must not be used whilst gaming whether at the gaming tables, electronic gaming terminals, gaming machines or in the card room.
5.17. Cameras or any other recording device may not be used in the Casino without the approval of the Management.
5.18. The Proprietor has absolute discretion to require any Patron found in possession or suspected of being in possession of any electrical, mechanical or computerised article or device for use in component within the Casino premises to leave the premises and where appropriate to suspend, terminate membership or not allow access to the Casino.
5.19. It is the Proprietors policy not to discriminate, and not to knowingly permit others to discriminate, against staff or Patrons on the grounds of sex, race, disability, sexual orientation and religious beliefs. Management has an absolute discretion to suspend or terminate the Membership of any Patron found to be in breach of this policy.
5.20. The Proprietor is committed to ensuring the health and safety of its Staff, Patrons on the premises so far as is reasonable and practicable and the proprietor will comply with all relevant legislation and approved codes of practice. Aspers Staff and Patrons have a responsibility to act in a responsible manner to ensure their own health and safety and that of others in the Casino.
5.21. The Proprietor is committed to maintaining a safe environment in which Patrons may enjoy the facilities provided. The manufacture, distribution, dispensation, possession or use of drugs or controlled sub stancesis prohibited on the premises (this includes all land, property, building and parking areas) and offenders membership will be revoked. The Proprietor will also cooperate with the police in such matters.
5.22. The Proprietor will not tolerate disruptive behaviour. Behaviour will be deemed ‘disruptive’ if casino property is intentionally damaged, threatening, abusive, indecent or insulting words or behaviour are used towards its Patrons or the Casinos Employees. The Proprietor has an absolute discretion to suspend or terminate the membership or refuse entry.
5.23. The Proprietor has a strict policy against discrimination and will not knowingly permit others to discriminate against any Patron or Staff member on the grounds of sex, race, disability, age, sexual orientation or religious belief. The Proprietor will not tolerate any conduct which may potentially consti tute harassment or discrimination against any Patron or Staff member.
5.24. The Proprietor may initiate and will fully support a criminal investigation following an act of violence against any of its Patrons or its Employees.
5.25. The Proprietor will share information about any criminal act committed in the Casino by Patrons with other Proprietary Gaming Clubs or Companies and the Authorities.
5.26. The Proprietor will remove and exclude from the premises any person suspected or found to have cheated or committed another criminal act. Under these circumstances any attempt to enter the premises will render the excluded person liable to civil action and in accordance with which the Proprietor will seek to recover its costs of such action. The Proprietor will also pursue criminal prosecution against those who commit offences on its premises.
5.27. The Proprietor reserves the right to withhold funds where there is knowledge or suspicion that those funds have been exclusively or partly obtained unlawfully, whilst full investigations are concluded.
5.28. Systematic or organised money lending between clients on the premises is strictly forbidden.
5.29. Smoking is only permitted in the designated area. Any person found to be smoking on the premises, not in the designated area, may be asked to leave.
5.30. A Patron who self-excludes agrees that the Proprietor will not be liable for any matter whatsoever if they enter Aspers premises prior to the expiry of the exclusion period.
5.31 Full Betting Rules are available at the Guest Relations desk.
5.32 Personal Ipads and laptops are not permitted to be used within the casino.

Protection of Customer Funds

6. Funds are not protected in the event of the insolvency of Aspers Group Limited.

Complaints and Disputes

7. Any complaint or dispute should be raised immediately with a member of the Management team. Should you be dissatisfied with the outcome of a gaming dispute you should ask a member of the Management team for a dispute resolution leaflet which outlines the process of further complaints.

Experian Identification Check

8. An electronic identity check may be carried out at the customer’s request for Aspire Club membership. The charge for the electronic check will be £3. Please note that this ID check does NOT leave a credit “footprint” on an applicant’s credit record. The ID check leaves an ID softprint that is only visible to the individual and not to any lenders and therefore does NOT affect an individual’s credit history or the ability to obtain credit. At no point during this search has The Proprietor accessed any credit or financial information on the applicant.

Anti-Money Laundering & Counter Terrorist Financing (“AML/CTF”)

9 (a) Patrons will be required to produce identification which is acceptable to Aspers Group when gaming or trans acting at certain threshold levels to ensure compliance with AML/CTF legislation.
(b) Aspers Group may, as part of its ID verification processes and general enhanced due diligence procedures, conduct checks on patrons with a recognised fraud prevention agency to ensure compliance with AML/CTF legislation.
(c) Aspers Group may, as part of its regulatory requirements seek information relating to the source of patrons’ funds which may be used for gaming transactions or in connection with any other business relationship Aspers Group also reserves the right not to proceed with any transaction and/or to freeze any monies in its possession until such time that (i) Aspers Group has obtained the required information to its sole satisfaction and (ii) Aspers Group has completed any other processes that may be required under its policies and/or procedures or AML/CTF legislation.

Responsible Operator

10. The Proprietor recognises that a small proportion of its Patrons may experience problems as a result of their gambling. The Proprietor is committed to a policy of promoting a responsible attitude to gambling and provides free literature within its Casinos for the information and benefit of all. The Proprietor will ensure that its management and staff are aware of this issue so that they may offer assistance wherever possible. The Proprietor also offers a self-exclusion programme with a minimum self-exclusion period of 6 months up to 5 years. Further information on responsible gambling can be obtained via www.gambleaware.co.uk

Aspire Club Terms and Conditions

These are the terms and conditions which govern the issue and use of the Aspire Loyalty Card (“Card”). In these terms and conditions “Aspers” means Aspers Group Limited and “Member” means a person who is 18 or over and to whom a Card has been issued.

Patrons must be at least 18 years of age to participate.
These terms and conditions should be read in conjunction with the above Casino rules, and are available online at www.aspersstratford.co.uk

General Terms

Admission to the Aspire Club (“Loyalty Scheme”) may only be granted at Aspers total discretion following an application to Aspire Membership. An application may only be made in respect of an individual.
Suitable identification must accompany the application which shall include a photographic image being taken of the applicant and retained by the Casino, before membership is accepted. Aspers reserves the right to refuse an application for any reason and shall not be obliged to explain its reasons for its refusal.
The Card remains the property of Aspers and Aspers reserves the right to change these terms and conditions for the Loyalty Scheme at anytime by posting such changes on its website and on the premises.
Aspers may suspend or withdraw Membership from any Member who in its view abuses the Loyalty Scheme or in any way brings the Loyalty Scheme into disrepute.
The details of all Members are kept in files administered by: The Data Controller, Aspers (Stratford City) Casino, 312 The Loft, Montfichet Road, Olympic Park, Stratford, London, E20 1ET and will be used for company purposes only.
Employees of Aspers are not eligible for the Loyalty Scheme.
Aspers reserves the right to suspend points to Members who have been suspended.
Only one Membership of the loyalty scheme per person is permissible.
The Loyalty Scheme has three status levels - blue, silver and gold and the benefits of each level is explained in greater detail by either an Aspers Staff Member or at an Aspire Kiosk.
Tier points must be earned annually in order to maintain status level.
The Card and Loyalty Scheme benefits are not transferable.
It is the responsibility of the Member to notify Aspers of any changes to their details including but not limited to their change of name and address. This may be done via an Aspers Member of Staff.
Promotion or demotion of a Members current tier would be based on total Aspire points accrued and number of visits within a 12 month period..
Any Patron who appears to be under 21 and participates in a cash poker game must be a Member.
Aspers may use the information relating to Members for administration, customer services and marketing in accordance with the DPA.
All benefits and rewards are subject to availability.
Only the Member listed on the card may receive account information or engage in any transaction within the Loyalty Scheme.
In the event of death or bankruptcy of a Member membership of the Loyalty Scheme will thereupon be cancelled and will also result in forfeiture of the available points balance.
In the event of a lost or stolen Card, the issue of replacement Cards to a Member is at Asper’s absolute discretion.
Members can only have one active Card at any one time.
When door charges are in place, those Aspers casino customers in possession of a valid Aspire card will not have to pay that charge. The customer must have their own Aspire card and the charge waiver will only apply to them.
Details on parking can be found at the Guest Relations Desk.

Accrual

Members giving their Card or details to any other person for the purposes of using this to gain points may have their Memberships either cancelled or suspended at Aspers absolute discretion.
Members can only accrue attendance points once per gaming day, per casino.
A gaming day is defined as the opening hours of the casino as specified by the Rules.
Total points balance is only valid for 6 months from the date of the last visit.
Expired points cannot be reclaimed at any time.
Points are awarded subject to system availability.
Aspers reserves the right to adjust a Members point totals where points have accrued as a result of malfunction, operator fault, misrepresentation or any other reason.
In the event of a dispute, Aspers decision will be final and binding.
Members who opt out of the Loyalty Scheme forfeit all of their available points
The amount of Aspire points a Member can earn is dependant on two factors;
1. The Members current Aspire Tier.
2. The Game that they play.
Promotional literature, Aspers Staff, Aspers Online and the Aspire Kiosks can provide further information.
Any Member who has opted out may apply to re-join the Loyalty Scheme and if accepted will not be able to re-instate any past accrued points at the time of opt out.
No points will be earned on any purchase that is paid for by using points from the Loyalty Scheme.
“Member get member” (explained in greater detail by an Aspers Member of Staff) earned points are only accrued on the introduction of an Aspire Member, not guests.
Patrons Aspire points will be removed where a patron has not visited Aspers within 3 months and has a total Aspire points balance of less than 100 Aspire points.

Redemption

Points are redeemed subject to system availability.
Any vouchers/ rewards/ points cannot be redeemed/ exchanged/ transferred for cash.
Any rewards that are redeemed and are subsequently lost are the sole responsibility of the Member.
Aspers will not be held responsible and have any liability for third party products and services for whatsoever reason and howsoever arising.
Once an order for any product is placed, it cannot be changed for another reward item.
Any Member may be excluded from the upper tiers (silver and gold) based on Aspers absolute discretion.
GOVERNING LAW - Both parties agree that these terms and conditions shall be governed in all respects by and construed in accordance with the laws of England and Wales and both parties each submit to exclusive jurisdiction of the courts of England and Wales.

Contact Details

Aspers Casino
312 The Loft
Westfield Stratford City
Montfichet Road
Olympic Park
London
E20 1ET

Tel: +44 (0)20 8536 5636
Fax: +44 (0)20 7245 9574